Question 1

Are you a small business?

Accepted Answer

YES! We are a husband and wife team.

Question 2

What is your story behind WOOF+WEEN?

Accepted Answer

I, Megan, started WOOF + WEEN in June of 2022. I was inspired by my late brother, who passed away unexpectedly at the age of 26 in 2019. Dylan was a huge animal lover. Always rescuing them (from dogs to even guinea pigs on the side of the road!). When he passed, our family took in his two dachshunds. His doxies were instrumental in helping me grieve and heal. Fast forward to today, I now have 3 doxies of my own (while my parents have his) and I opened WOOF+WEEN in his memory to give back and save animals with the heart and passion that he once had for saving animals while at the same time being able to put my background in website design and graphic design to use to showcase my love for dogs.

Question 3

What is your shipping timeframe?

Accepted Answer

it varies based on if you ordered a made to order item or a ready to ship item. Ready to ship items ship in 2-4 business days. Made to order items ships in 5-7 business days. See our shipping timeframes here https://woofandween.com/pages/shipping-returns

Question 4

Has my order shipped?

Accepted Answer

You will receive a shipping notification email with the tracking number as soon as your order ships. Haven't received any emails? Check to make sure that you entered the correct email at checkout

Question 5

Why hasnt my tracking info updated?

Accepted Answer

In most cases, tracking info will update within a few days. Sometimes, when the postal services have an influx of orders (especially during the holidays) they will skip item destination scans to keep the packages moving along quickly, so your tracking info may sometimes not update. If tracking on your package has not updated in more than 5 business days, please let us know.

Question 6

What is your return policy?

Accepted Answer

Our return policy is 30 days from day of delivery on non-made to order items. Our made to order items are final sale. For the full return policy, view it here - https://woofandween.com/pages/shipping-returns

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