Question 1

Where are you located?

Accepted Answer

We are at the South End of Tynemouth Beach near Crusoes. The nearest postcode is NE30 4ER, or you can find us via what3words at scarcely.bath.runner.

https://maps.app.goo.gl/w7oVFgLBbMwB9kabA

https://what3words.com/scarcely.bath.runner

Question 2

What are your opening hours?

Accepted Answer

We are closed on Mondays but open Tuesday–Sunday and on Bank Holidays.

October to April: 7:00 am – 4:45 pm.

May to September: 7:00 am – 4:45 pm.  Open late until 8:45 pm on Thursday, Friday and Saturday.

Question 3

Can I book the whole sauna for a private group?

Accepted Answer

Yes! For our larger sauna, Iso, simply book 12 seats under the same name on-line.  There is an optional add-on available to increase the capacity to 14 for an extra £12.

Please email us at steamandsalt@gmail.com to book our smaller sauna, Pikku, which fits 8 with an optional add-on to increase the capacity to 10 for an extra £18.

Question 4

What time are the sessions?

Accepted Answer

Standard daily sessions run at the following times:

7:00 
8:15 
9:30 
10:45 
12:00 
13:15 
14:30 
15:45

From May onwards, we offer evening slots on Thursdays, Fridays, and Saturdays. These additional times are 17:00 , 18:15 , and 19:30.

Question 5

Is there parking available?

Accepted Answer

Yes, there is parking along Grand Parade and also on the Spa access to the beach that can be paid for using the RingGo app or cash.

https://myringgo.co.uk/parkinglocator

Use our postcode NE30 4ER to find the ones closest to us.

Question 6

How do I book a session?

Accepted Answer

All bookings must be made through our online system.

https://steamandsalt.co.uk/book/

Question 7

How much does a session cost?

Accepted Answer

Standard sessions are £16.50 each. Each session lasts one hour.

Question 8

Do I need to sign anything?

Accepted Answer

Yes, all customers must sign a waiver form before using the sauna. You can find it at https://steamandsalt.co.uk/waiver.

Question 9

Do you have a waitlist?

Accepted Answer

We are trialling waitlist functionality on our site.  Go to https://tr.ee/waitlists to log your request.

Question 10

Do you offer any discounts or bundles?

Accepted Answer

While we do not offer general discounts, we have two great value bundles:

Hammam Bundle: 6 sessions for £99.00 (includes a free towel and exfoliating mitt). This is for individual use only.

10 for 9 Offer: 10 sessions for £148.50, giving you one session for free. This is valid for 365 days.

https://steamandsalt.co.uk/gift-vouchers/

Question 11

Do you sell gift vouchers?

Accepted Answer

Yes! We offer vouchers for £16.50, £20, £30, £50, and £100. They are valid for 180 days and are non-refundable.
https://steamandsalt.co.uk/gift-vouchers/

Question 12

What should I bring with me?

Accepted Answer

Please bring swimwear (worn under loose clothes), a water bottle, two towels (one to sit on and one to dry off with), and a warm coat or dryrobe.

Question 13

Are there showers?

Accepted Answer

We provide portable showers, and there are public showers outside Crusoes.

Question 14

Do you have Wi-Fi?

Accepted Answer

We have Starlink Wi-Fi available for guest use—just ask the team for details.

Question 15

What are the health benefits?

Accepted Answer

Our sessions are designed for detoxification, improved cardiovascular health, stress reduction, and relief for muscle tension. Think of it as a "natural battery reset" for your body and mind.

Question 16

Can I pour water on the rocks?

Accepted Answer

Yes, you may create "loyly" (steam), but please be respectful and ask for consent from others in the sauna first.

Question 17

Are children allowed?

Accepted Answer

Children are only welcome in private sauna sessions where the entire sauna is booked. Children under 12 require a 2:1 adult-to-child ratio, and those 16 or under must never be left alone.

Question 18

Do you offer specialty sessions?

Accepted Answer

Yes, we offer Women Only sessions and Silent Saunas. In May, we also host a Sauna Club on Sundays and Wednesdays.

https://steamandsalt.co.uk/book/

Question 19

What is your cancellation policy?

Accepted Answer

You can cancel or reschedule up to 24 hours before your appointment via the link in your confirmation email for a refund or credit. No refunds are issued for cancellations made with less than 24 hours' notice.

Question 20

What happens if the weather is bad?

Accepted Answer

We operate in all weather—saunaing in the rain and cold is magical!. If we must close for safety reasons, we aim to give 24 hours' notice and will issue a credit or refund.

Steam & Salt

Steam & Salt offers you a place to unwind, cleanse your body and reset your mind.

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