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The leading multifamily partner for resident surveys, verified reviews, reputation management, and multifamily education.
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Are Resident Surveys Broken or Just Misused?
Are Resident Surveys Broken or Just Misused?
Nearly every operator uses resident surveys to collect feedback, track satisfaction, and compare property performance across communities. But somewhere along the way, the industry began treating surveys as scoreboards instead of what they were meant to be: operational improvement tools. Too often, operators focus on a single outcome, the score itse...
SatisFacts Product Updates [April–June 2026]
SatisFacts Product Updates [April–June 2026]
SatisFacts Product Announcement [April–June 2026] includes 2 updates designed to help your team access data & elevate renter satisfaction.
Reviews vs. Resident Insights: Why Methodology Matters
Reviews vs. Resident Insights: Why Methodology Matters
The word survey used to mean something. It was a structured and methodological way to gather insights that inform decisions. Today, that definition has been blurred. From quick pop-up ratings to automated review requests, many tools now wear the la
epIQ Top Communities in June 2026
epIQ Top Communities in June 2026
The June 2026 ApartmentRatings epIQ Index Top 100 Communities Nationwide Report has been published! Download to see the top communities.
The New Renter Roadmap: Authenticity Wins Every Time - Multifamily Blogs
The New Renter Roadmap: Authenticity Wins Every Time - Multifamily Blogs
Multifamily marketing is undergoing a fundamental transformation, prioritizing the raw and real over the polished and professional. The latest SatisFacts Online Renter Study highlights a simple but powerful truth: the best marketing isn't flashy. It's authentic, accessible, and aligned with how modern renters actually think. For years, operators an...
Client Success Story: Rachuba
Client Success Story: Rachuba
For Rachuba, a family-owned property management firm in Maryland, resident surveys were only as good as the data behind them. After years of industry-wide survey practices that produced inflated, unreliable feedback, Rachuba turned to SatisFacts to get the actionable resident insights needed to identify real gaps, optimize operations, and rank among the top multifamily companies for resident satisfaction.
Product Announcement: Scheduled Reporting
Product Announcement: Scheduled Reporting
SatisFacts introduces Scheduled Reporting in Exchange, allowing clients to deliver their data reports to their inbox on their schedule.
Why Residents’ Voices Are Your Best Renewal Asset
Why Residents’ Voices Are Your Best Renewal Asset
Multifamily is competitive, and operators are under constant pressure to maintain strong occupancy and online reputations. Star ratings, review counts, and rankings have become the industry's benchmark for success. But somewhere along the way, the meaning of feedback has shifted. What was once a valuable window into the resident experience has be.....
SatisFacts & ApartmentRatings 2025 Awards
SatisFacts & ApartmentRatings 2025 Awards
SatisFacts & ApartmentRatings announce the 2025 epIQ & SatisFacts Awards, recognizing the top performing multifamily companies & communities.
Download the epIQ Index Biannual Report [January 2026]
Download the epIQ Index Biannual Report [January 2026]
Elevating Resident Experience and Retention with Pillar Properties
Elevating Resident Experience and Retention with Pillar Properties
Learn how Pillar Properties has been elevating resident experience & retention using data-driven insights from SatisFacts & ApartmentRatings.
How 55+ Adults Are Redefining Renting
How 55+ Adults Are Redefining Renting
Adults aged 55+ are the fastest-growing renter demographic in the US. Learn more about attracting and retaining long-term 55+ renters.
Beyond the Buzz: AI Search vs. Renter Reality
Beyond the Buzz: AI Search vs. Renter Reality
Why Fee Transparency is a Must in 2026: SatisFacts Renter Study
Why Fee Transparency is a Must in 2026: SatisFacts Renter Study
The SatisFacts 2025 Online Renter Study asks renters about rent and billing transparency. Learn from renters why fee transparency is a must.
Contact Us and Schedule a Demo
Contact Us and Schedule a Demo
2025 Online Renter Study Report
2025 Online Renter Study Report
Download the Biennial Online Renter Study to learn how search, reviews, brand, technology, and lifestyle are shaping the renter journey.
LEO All-In-One Resident Experience & Reputation Solution
LEO All-In-One Resident Experience & Reputation Solution
LEO by SatisFacts: a powerful, all-in-one solution. Built on the principles of Listen, Engage, and Optimize, LEO empowers multifamily teams to transform how they operate, connect, and grow.
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