Question 1

Where can I find my CIFA Student ID?

Accepted Answer

You can find your CIFA Student ID on your Digital Profile, in your CIFA CV that can be downloaded from your Digital Profile page, and also in your drop-down menu available on the top right of your screen.

Question 2

How long is the study time for the course?

Accepted Answer

The recommended duration of most of the courses is 140 hours of study time; however, this may vary depending on the course. Specific times are indicated in the detailed information section for each course.

Question 3

Is there a time limit to when I need to complete the course?

Accepted Answer

All our courses are self-paced, offering flexibility that makes it easy for you to complete your studies at your own convenience.

Question 4

What does the study support package include and how can I obtain it?

Accepted Answer

CIFA’s study support package includes additional resources to help deepen students’ knowledge and understanding. The package includes additional PowerPoint presentations and pre-recorded webinars for each chapter, plus live webinars (when available) and email support for individual questions. The study support package can be added to your basket at the same time that you are purchasing your course by clicking on the "purchase study support" option. If you have already purchased your course without the study support package, simply visit our store.

Question 5

Should I record a video resumé and what should I include in it?

Accepted Answer

Adding a video resumé enables you to present yourself in person and make that all-important first impression to prospective employers. It is an innovative way of allowing you to showcase your skills in a more personal and creative way by bringing your CV to life. Focus on your strengths, including previous achievements and new set goals.

Question 6

How do I book an exam?

Accepted Answer

You can only register for the exam once you have purchased a course. Simply click on the green "Book Exam" button to be directed to a login page, register and login to then purchase the exam. Alternatively, refer to the email sent to you containing the exam link and exam instructions.

Question 7

Do I have to take the exam within a specific time frame?

Accepted Answer

No. You can register and purchase the exam in advance and take the exam when you are ready; the timeframe for taking the exam is not restricted.

Question 8

Will I receive a certificate once I have completed my course?

Accepted Answer

After passing the final exam, your digital certificate will be issued once the proctoring process has been completed.

Question 9

How long will the proctoring process take so I can obtain my certificate?

Accepted Answer

It can take up to 48 working hours for your exam to be proctored.

Question 10

Do I get an exemption for a Degree or a Master’s degree in any financial field?

Accepted Answer

No, we don't give exemptions for academics as this is not certified knowledge.

Question 11

If I fail the end-of-chapter quiz, can I retake them?

Accepted Answer

Yes, you have an unlimited number of attempts, and this does not reflect on our system.

Question 12

If I fail the exam, am I able to re-sit?

Accepted Answer

Yes, you are able to do as many re-sits as you need to.

Question 13

Do I have to pay to re-sit the exam?

Accepted Answer

Students are only required to pay the proctoring service charge of $16 to re-sit an exam.

Question 14

What is the exam pass mark?

Accepted Answer

The minimum pass mark for the exam is 70%.

Question 15

What is the end-of-chapter quiz pass mark?

Accepted Answer

The minimum pass mark for the quizzes is 80%.

Question 16

I would like to get a refund. What is the process?

Accepted Answer

Send your request via email using the [email protected] address. This will then be forwarded to the accounts department for further evaluation. Please include the reason(s) for your request, as we would love to know the unique needs of our students so that we can improve and give you a quality learning experience.

Question 17

Am I able to temporarily pause or reschedule my payment to an earlier or later date?

Accepted Answer

Yes, you are. Please send an email to info@cifa.ac and give a detailed description, i.e., how long you want to pause the payment or the date you would like the payment to be taken.

Question 18

Do you have payment plans available?

Accepted Answer

Yes, we have 2-month and 3-month payment plans.

Question 19

How do I make a purchase for any of these courses?

Accepted Answer

Register on our website as a user (this is FREE; create a username and a password), then go to “VIEW COURSES.” Once you choose the course you want, select “BUY TODAY.” Add to your cart, checkout, and select your payment method.

Question 20

Where do I have to go to book and sit the exam?

Accepted Answer

The exams are purely online since the lockdown period and are available 24/7.

Question 21

Can I speak to Student Support?

Accepted Answer

Yes, you can call us on +44 1865 655704. Alternatively, you can request a callback by submitting a contact us ticket or sending us an email. We also have a live chat service available during working hours.

Question 22

Can the course material be downloaded?

Accepted Answer

No, the course and materials are digital. However, once you have enrolled in a course, you can email and request for the e-book PDFs to be emailed to you. This can take up to 7 working days.

Question 23

Are your courses recognised globally?

Accepted Answer

All our certifications are globally recognised at Level 4 as we are a CPD UK member.

Question 24

Can you explain the assessment structure of the course?

Accepted Answer

The course has the main course manual, which is your main source of information. There are review assessments at the end of each chapter. These practice questions are very helpful in exam preparation.

Question 25

How long is the exam?

Accepted Answer

The exam is 90 minutes long.

Question 26

How many questions are in the exam?

Accepted Answer

There are 80 multiple-choice questions.

Question 27

Is the exam fee included in the course fee?

Accepted Answer

No, the exam fee is not included in the course fee.

Question 28

I cannot log in to the examination webpage.

Accepted Answer

As the examination webpage is a third-party proctoring service provider, it will not accept or recognise your CIFA platform login credentials. You are required to sign up and then further proceed to logging in.

Question 29

How can I share my Digital Profile?

Accepted Answer

To share your Digital Profile, all you need is your unique QR code. You can find your QR code on your payment receipt and also in your CIFA CV that can be downloaded from your Digital Profile.

Question 30

Do you have any Study Support materials?

Accepted Answer

Study Support materials such as webinars and PowerPoint presentations are available to be bought from the website. These materials are a great addition to the e-book; they will aid your studies and potentially reduce your study time.

Question 31

I have completed several chapters, but my course progress is still 0%.

Accepted Answer

The course progress percentage is measured by a student's end-of-chapter revision quiz result. A minimum mark of 80% per quiz will be sufficient to see your course progress percentage increase.

Question 32

I have passed my exam; how do I get my certificate?

Accepted Answer

Issued certificates are located on the course page under the certificates tab.

Question 33

What is the Digital Profile?

Accepted Answer

The Digital Profile is a great tool available to all CIFA students. It will allow students to update their profile picture, update their personal details as well as education and work experience. Students can also upload a pre-recorded video resumé, which is a great way to introduce themselves.

Question 34

what's CIFA's email adresse?

Accepted Answer

info@cifa.ac

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