Question 1

Why do you only offer limited merch items?

Accepted Answer

We believe in keeping our merch exclusive and high quality, which is why most our merch is limited-edition. Once they’re gone, they’re gone! To stay ahead of new drops, sign up for our newsletter and we’ll notify you as soon as a new item is available.

Question 2

Where is my order?

Accepted Answer

Your order will typically take 2–5 business days to fulfill, and the shipping time will add to that. To follow your order status, click Follow updates in your order confirmation email.

Question 3

Where do you ship?

Accepted Answer

Orders are available for delivery in the United States.

Question 4

What’s your return policy?

Accepted Answer

Due to products being made to order, we don’t accept returns and/or size/color exchanges. If your order is returned due to carrier error or an invalid address, we can reship the order. You can submit a claim by sending an email to: hi@untraditional.xyz

Question 5

I received damaged products, what should I do?

Accepted Answer

If products arrive damaged or defective, you can request a replacement or refund within 30 days of delivery. To report your problem, send an email to: hi@untraditional.xyz. Attach photos of the product received and a description of the issue.

Question 6

What do I do if I received the wrong item or my item is damaged?

Accepted Answer

If products arrive damaged or the wrong item was received, you can request a replacement or refund within 30 days of delivery. To report your problem, send an email to: hi@untraditional.xyz. Attach photos of the product received and a description of the issue.

Question 7

I haven’t received my order?

Accepted Answer

If you haven’t received your order, report your problem by sending an email to: hi@untraditional.xyz. Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery date.

Question 8

Do you offer size or color exchanges?

Accepted Answer

Nope, we don’t accept returns and/or size/color exchanges.

Question 9

Can I modify my order?

Accepted Answer

You can’t modify an order once it’s placed. Our products are made to order and produced right after the order is placed to ensure faster delivery. If you’ve changed your mind about the purchase, you can request to cancel your order by sending an email to: hi@untraditional.xyz. If packing hasn’t started yet, we’ll be able to cancel your order.

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