Question 1

How does this work?

Accepted Answer

Download the National Taxes To Go app in STEP 1, upload your documents, then return here and submit your TaxCode in STEP 2 so your file will be processed within 48 hours.

Question 2

Is my information secure?

Accepted Answer

Yes. All documents are encrypted and securely stored. Only the tax preparer connected to your TaxCode can view your information.

Question 3

Who can access my account?

Accepted Answer

Only your assigned tax preparer with your TaxCode. No one else has access to your documents.

Question 4

How long does it take?

Accepted Answer

Most returns are completed within 24–48 hours once all documents and your TaxCode are received.

Question 5

When do I pay?

Accepted Answer

Tax preparation fees are paid upon receipt of your refund. No upfront payment required.

Question 6

Can I get a refund advance?

Accepted Answer

If eligible, up to $1,000 has no fee. Amounts over $1,000 may include a fee. Approval is bank-determined.

Question 7

How will I communicate if I have questions?

Accepted Answer

Text To Chat: 901-860-4605
Available daily from 8 AM - 5PM

@TAXES2GO

IRS compliant tax preparation services by certified professionals. Secure client intake and document submission through the TaxesToGo platform.

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