Question 1

Do you ship to my location?

Accepted Answer

We deliver all over India in sustainable, eco-friendly packaging—100% free from single-use plastic, via trusted courier partners.

Question 2

Are your products organic?

Accepted Answer

Yes, our products are 100% organic, vegan, Satvic (pure and natural), non-toxic, additive-free, and packed in eco-friendly packaging.

Question 3

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, COD is available in most locations. It depends on your order value and courier partner restrictions. You can check if it’s available for your area at checkout by selecting "COD Checkout" after adding items to your cart.

Question 4

Do you offer free shipping?

Accepted Answer

Orders above ₹1500 qualify for free shipping.
For orders below ₹1500, shipping charges are as follows:
₹0 – ₹300 → ₹30
₹301 – ₹500 → ₹40
₹501 – ₹700 → ₹50
₹701 – ₹800 → ₹60
₹801 – ₹1500 → ₹70
Most orders are delivered within 2–7 business days, depending on your location. Local orders (within our area) are delivered within 8 working hours.

Question 5

What is the shelf life of your products?

Accepted Answer

Our products are fresh and natural, so shelf life varies by item (for example, grains last for 6–12 months & spices last for 12–18 months). For specific shelf life and storage instructions, please check the product label and the description on our website.

To keep your items fresh, we recommend transferring them to an airtight container within a few days of receiving your order, and storing them in a cool, dry place.

Question 6

How do I track my order?

Accepted Answer

Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can also track your order anytime by filling in your details on this page: https://satopradhan.com/pages/tracking-page. For any updates or assistance, feel free to contact us via WhatsApp at 708.798.4000 or email us at care@satopradhan.com.

Question 7

What is your return or refund policy?

Accepted Answer

Please check out our returns and refunds policy here https://satopradhan.com/pages/return-policy

Question 8

How are your products packaged?

Accepted Answer

We use 100% plastic-free, biodegradable, and compostable packaging to ensure an eco-friendly experience. Our materials include glassine paper or corn starch pouches, corrugated boxes, unlaminated paper labels, biodegradable shrink wrap, and water-activated paper tape—each chosen with care to reduce environmental impact.

Question 9

Can I place bulk orders or customize my order?

Accepted Answer

Yes, we offer bulk ordering options for events, workshops, or businesses. You can reach out to us at care@satopradhan.com or via WhatsApp at 708.798.4000 to discuss your specific requirements and receive a custom quote.

Question 10

Do you offer discounts or loyalty programs?

Accepted Answer

We occasionally offer discounts and special promotions. To stay updated, simply sign up for our newsletter or follow us on social media. Our loyal customers may also receive access to exclusive offers and early-bird deals.

Question 11

Are your products suitable for specific diets (e.g., gluten-free, sugar-free)?

Accepted Answer

Many of our products are naturally gluten-free, sugar-free, and suitable for Satvic and vegan diets. For specific dietary information, please refer to the product descriptions on our website or feel free to contact us—we’re always happy to help you make the right choice.

Question 12

How do you ensure the quality of your organic products?

Accepted Answer

We carefully source organic products and uphold strict quality standards through our in-house quality control team and dedicated micro/chemical lab. Each product undergoes thorough manual inspection, hand cleaning, and key lab tests—such as microbial analysis, moisture content, and oil levels—to ensure it meets our promise of purity, safety, and freshness.

Question 13

Where are you based?

Accepted Answer

We’re based in Amritsar, Punjab.

Question 14

How are your products different from others in the market?

Accepted Answer

We stand out for our commitment to quality, purity, sustainable packaging, and complete transparency. Every product is carefully curated to align with our Satvic values and is free from harmful additives or misleading claims.

Question 15

Do you have a physical store?

Accepted Answer

We currently don’t have a physical store. However, all our products are shipped directly from our warehouse-cum-production unit in Amritsar.

Question 16

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally! Please fill out this form https://docs.google.com/forms/d/16QX3KF7jb0r5OCd4ecnVZeweBLl7Prqb1yKRIbC-dhU/edit and our team will get in touch with the shipping details.

Question 17

Can I become a reseller or partner with Satopradhan?

Accepted Answer

Yes, we’d love to explore that! Please visit our Page https://satopradhan.com/pages/partner-with-us  to learn more and connect with our team

Question 18

What payment methods do you accept?

Accepted Answer

You can check all our available payment options here https://satopradhan.com/pages/secure-payments 
We offer convenient and secure methods including UPI, debit/credit cards, and net banking.

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