Question 1

1. What is your cancellation policy?

Accepted Answer

Full payment is taken when you book. You can cancel or reschedule free of charge up to 48 hours before your appointment. Changes made within 48 hours will incur a 20% fee, and no-shows forfeit the full payment. This gives me a fair chance to offer the slot to someone else.
We will take card details via our booking system which will automatically charge 100% for late cancellations and 100% for no show appointments.

Question 2

2. What if I'm running late?

Accepted Answer

Please let me know as soon as possible. I can allow a 10-minute grace period. After that, your treatment may need to be shortened so I don't run late for the next client. If you're more than 15 minutes late, I may need to treat it as a late cancellation.

Question 3

3. How do I book nail art?

Accepted Answer

Have a look at my Nail Art highlights on Instagram to find a design you like. You can have it on 2 nails, 4 nails or a full set, and the price depends on how detailed the design is (Tier 1, 2 or 3). If you want something completely unique, book a Custom Design. The £20 is your deposit, and we'll agree the final price together. Not sure what to book? Just email me your inspo pics and I'll help you choose.

Question 4

4.  I didn't book nail art but would like it on the day. What happens?

Accepted Answer

Get in touch as soon as possible and I'll see what I can do. I'm usually fully booked, so there isn't much room for last-minute add-ons.

Question 5

5. What is BIAB?

Accepted Answer

What is BIAB?
BIAB (Builder In A Bottle) is a strengthening overlay for your natural nail, developed by The Gel Bottle. It soaks off, so it can be removed without an e-file. It helps your manicure last longer by preventing chipping and peeling, and it's great if you want to grow and maintain longer, healthy nails.

Question 6

6. Do you do acrylics?

Accepted Answer

No. I work with natural nails only, so I don't offer any extensions. In the future, I will train in acrygel. Not at the moment I'm afraid.

Question 7

7. How do I buy a gift voucher?

Accepted Answer

Just send me an email and I'll sort it out for you.

Question 8

8. Can I refer a friend?

Accepted Answer

Absolutely! Email me and I'll sort out a voucher for your friend. You will both receive £5 off on your next visit!

Question 9

9. Can I collect loyalty points?

Accepted Answer

Yes, yes, and yes! You'll receive 20% off on your 5th visit! Please note: the discount doesn't apply to add-ons & removals

Question 10

10. Is gel/BIAB removal included with my treatment?

Accepted Answer

No, please add a Gel removal or BIAB removal to your booking.

Question 11

11. What happens if my gels chip or peel?

Accepted Answer

I have a 7-day chip policy. Gel polish should last 7–14 days, depending on how hard you are on your hands. If you get a chip or peel within 7 days, let me know and I'll repair it free of charge. After 7 days, I'm happy to fix it for £3 per nail.

Question 12

12. What if my regular polish chips or peels?

Accepted Answer

Regular polish doesn't have the same guarantee as gel, because it chips more easily. To help it last, reapply a clear top coat every other day, wear gloves when cleaning, and use cuticle oil daily.

Question 13

13. Do I have to wait for regular polish to dry?

Accepted Answer

Yes, please allow time for drying. If you're having a regular polish pedicure, bring flip flops so you don't smudge your fresh nails.

Question 14

14. What if I haven't completed my consultation form?

Accepted Answer

Not to worry, we can go through it when you arrive. If you have any medical conditions or allergies you'd like me to know about, please email me before your appointment.

Question 15

15. Do you remove gel from another salon?

Accepted Answer

Yes, but this is charged extra. Please book "Gel Removal – First Visit." Please note I do not remove acrylics.

Question 16

16. Do you offer treatments for men?

Accepted Answer

My treatments are for everyone!

Question 17

17. Do you charge me before the treatment?

Accepted Answer

Yes, full payment is taken at booking through the shop's booking system. This secures your appointment.

Question 18

18. Do you have bathroom facilities?

Accepted Answer

Yes, the studio has a toilet. Unfortunately it isn't fully accessible.

Question 19

19. Is the studio wheelchair accessible?

Accepted Answer

Unfortunately not. If you have any access needs, please get in touch before booking and I'll do my best to help.

Question 20

20. Is the studio pet friendly?

Accepted Answer

The studio is home to three resident cats, so technically yes! For hygiene reasons, though, pets aren't allowed in the treatment rooms.

Question 21

21. My voucher has expired. What can I do?

Accepted Answer

Unfortunately, I can't extend vouchers past their expiry date.

Question 22

22. How can I leave feedback?

Accepted Answer

I'd love to hear from you! You can leave a review on the booking system or Google, or email me directly 🫶

Question 23

23. Are UV lamps safe?

Accepted Answer

I use professional UV/LED lamps that cure gel quickly, keeping exposure to a minimum. If you'd like extra peace of mind, you're welcome to apply SPF to your hands (not your nails though!) beforehand or bring fingerless gloves.

The Nail Coven

✨opening soon✨ N16 BIAB | gel manicure | nail art | natural nails for the whimsies, the goths and the misfits 🌙 🏳️‍🌈🏳️‍⚧️

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