Question 1

Do I need an appointment to visit?

Accepted Answer

Walk ins are always welcome, however I highly recommend reserving a VIP appointment to ensure I can provide you with a fully personalized and uninterrupted experience.

Question 2

Can you help with custom BMW orders?

Accepted Answer

Absolutely. I assist clients through the entire custom ordering process including build selection, allocation searches, production updates, and delivery coordination.

Question 3

Do you work with out of state clients?

Accepted Answer

Yes. A large portion of my business is conducted remotely, and I regularly assist clients across the country through video walkarounds, virtual consultations, transportation coordination, and seamless remote paperwork.

Question 4

Do you charge dealer or doc fees?

Accepted Answer

No. One of the biggest advantages of working with Duncan is his transparent pricing structure with no dealer or doc fees.

Question 5

Can I trade in my current vehicle?

Accepted Answer

Absolutely. I can provide professional trade evaluations and help you understand your effective trade value including potential tax savings benefits.

Question 6

Can you send personalized videos of vehicles?

Accepted Answer

Of course. I frequently create personalized walkaround and introduction videos so you can confidently explore vehicles from anywhere.

Question 7

What happens during a VIP appointment?

Accepted Answer

My VIP appointments are designed to provide a relaxed and personalized luxury experience tailored around your goals, questions, and vehicle preferences.

Question 8

Can you arrange delivery if I purchase remotely?

Accepted Answer

Yes. I can assist with both transport shipping and personalized delivery options depending on your location and preferences.

Question 9

How does the custom order deposit work?

Accepted Answer

Custom ordered or specially acquired vehicles require a deposit to secure and exclusively reserve the vehicle on your behalf. That deposit is applied directly toward your purchase.

Question 10

What makes your experience different?

Accepted Answer

My goal is to create a transparent, pressure free, white glove experience built around trust, communication, and long term relationships long after delivery day.

Question 11

Do you offer vehicle delivery services?

Accepted Answer

Yes. I offer a personalized vehicle delivery service exclusively for my clients, and it is typically the preferred option for those who value convenience, speed, and a seamless buying experience. For an additional fee, I can personally deliver the vehicle to your home or office, or a trusted team member can deliver it on my behalf. This white glove service is designed to make the process convenient, stress free, and tailored to your schedule. Pricing varies based on distance and delivery preferences. Third party enclosed transport is also available for clients who prefer no additional miles on the vehicle, though it is typically more expensive and often takes longer than my personal delivery service.

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