Question 1

What Time Can I Pickup/Drop Off My Pet?

Accepted Answer

Check-in: You can check-in your pet any time during our lobby hours. We ask that you drop off at least 30 minutes before closing to allow us time to get your furry family members settled into their suite and prepare food before closing.
 
Check-out: Just like a regular hotel, we have a check-out time. For all suites, check-out time is 1 PM so that our caretakers can clean and sanitize the suites before the next guest.
 
You must pick up pets before 1 PM or be charged another night’s stay.

Please call and let us know if you need to extend past your initial reservation. Choosing to extend overnight without calling and letting us know will incur a fee of $50 during non-peak days and $75 for holidays and peak times on top of the additional night’s charge.

Question 2

Are you open on Sundays?

Accepted Answer

Please note that we are open on Sundays from 4pm-6pm as a courtesy to our clients. We have limited Sunday lobby hours, and choosing to pick up on a Sunday will incur a convenience fee equivalent to another night’s stay.

Question 3

What is Your Flea & Tick Policy?

Accepted Answer

Pets coming in will be checked for fleas and ticks. If any are found, a bath and/or protective application will be necessary at the owner’s expense prior to entering the resort.

Question 4

What are Your Vaccination Requirements?

Accepted Answer

Rabies: Rabies Vaccinations for dogs and cats must be current and in accordance with local regulations.

Dogs: All dogs on premises must have current vaccinations for DHLPP. The Bordetella vaccination is highly recommended but not required.

Cats: All cats on premises must have current vaccinations for FVRCP.

DHLPP, Bordetella and FVRCP requirements may be waived upon written recommendation from pet’s veterinarian. Hard copy of this waiver will be kept on file. These guidelines follow the American Boarding Kennel Association’s Voluntary Facilities Accreditation Program.

No matter of age, all pets (puppies included) must have received all three rounds of their Distemper booster before they are allowed into our facility. This is for their protection and the safety of our other guests.

Question 5

What is Your Policy on After Hours Check-In/Out?

Accepted Answer

We can accommodate travel obligations or emergencies by setting an after or before-hour appointment for you to check-in or out. Based on prior booking and suite accommodations. For After Hour Check In/Out, a fee of $50 plus the Suite Rate (starts at $92). For Holiday Check-In/Out the fee is $100 plus the Suite Rate (starts at $142).

*Price varies by location

Please call and let us know if you need to extend past your initial reservation. Choosing to extend overnight without calling and letting us know will incur a fee of $50 during non-peak days and $75 for holidays and peak times on top of the additional night’s charge.

Question 6

Do you provide food?

Accepted Answer

We can provide a premium brand of Resort dry or wet food to be prepared for your pet during their stay for a minimal fee. $2-4/day/pet/per meal.

*Bringing the pet’s normal food is preferred to avoid any tummy issues*

Question 7

Do You Offer Transportation?

Accepted Answer

If necessary, we can transport your pet to or from the resort, with a planned, scheduled, individually rated appointment. $2.00/mile/round trip

Question 8

Can You Administer Medications?

Accepted Answer

We can help administer many types of medications or assist in health care needs that your pet has during their stay. $.75 up to $4.00 (Insulin Injections)/medication/time

Question 9

Do You Offer Any Discounts?

Accepted Answer

Yes! We offer the following discounts:

-Active Military Entire Stay (including all services) 5% off
-Extended Stay (30 days or more) 20% off

Question 10

What Are My Payment Options?

Accepted Answer

Payment in full is required at the time of check out. We accept payment in the form of cash, check with valid driver’s license, Visa, MasterCard, American Express, Discover, and debit cards. We reserve the right to request a non-refundable deposit on all services.

Question 11

What is Your Admissions Policy?

Accepted Answer

We reserve the right to deny admittance to pets lacking proof of vaccinations and/or pets displaying signs of untreated or potentially contagious conditions and/or aggressive behavior. We reserve the right to charge handling fees for excessively difficult or aggressive pets requiring additional staff and/or additional time in order that we may deliver proper care. Upon admission for services, you will sign a contract acknowledging your awareness and acceptance of our policies. Minimum age for all boarding and fun activities is 4 months with vaccinations current. Please make sure that you bring your pet into the office on a leash when you arrive at our facilities.

Question 12

Can Someone Else Drop Off or Pick Up My Pet?

Accepted Answer

Please let us know if you have made arrangements for someone else to drop off or pick up your pet for boarding. We do not accept or release pets to anyone other than the owner unless prior arrangements have been made.

Question 13

Do You Have a Dirty Dog Policy?

Accepted Answer

Yes. We reserve the right to administer a bath at a charge of $15+ to the client for a pet who has defecated or urinated in their kennel and then run through it or rolled around in it, leaving the pet with a soiled coat.

Question 14

What Happens in an Emergency?

Accepted Answer

Every attempt will be made to provide the care necessary for your pet should an emergency occur. Please leave a phone number where you can be reached or an emergency contact person so that communication between you and the veterinarian can take place promptly. If there is an emergency, the owner of the pet will be contacted first to discuss the emergency at hand. Next, your pet’s veterinarian will be contacted. If he or she is unavailable, we will contact another veterinarian. Please notify us about any pertinent medical history or problems with your pet.

Question 15

What is Your Deposit Policy?

Accepted Answer

For new clients a deposit may be required for reservations. Deposits are always equal to one nights stay in whichever suite you have reserved. Pawsidental, Puphouse, and Mini Puphouse Suites ALWAYS require a deposit of one nights stay. All reservations during the week of holiday dates (New Years, Easter, Fourth of July, Thanksgiving, and Christmas) require a deposit of 1 nights stay. This is for ALL of our Standard Suites, Luxury Suites, and Cat Condos. Please be aware that if you do need to cancel your reservation and you have provided a deposit, deposits ARE NOT REFUNDABLE. Instead your deposit will remain as a CREDIT on your account for future services.

Five Points Pet Resort

Luxury pet resort with locations in Vass and Raeford, North Carolina.

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