Fearn Malone Estate Agents

Lekshmi Shankar1 month ago

1 month ago

We had a very disappointing experience with this agency at the end of our tenancy. Throughout our 1.5 years in the property, we were responsible tenants, rent was always paid on time, communication was maintained properly, and maintenance issues were reported promptly.<br><br>Despite reporting mould issues during the tenancy and raising them again during inspections, no proper action was taken. However, after check-out, the agency attempted to retain our full deposit by blaming us for mould and other issues that were either pre-existing or had already been reported.<br><br>They also tried to charge us for blinds that were already marked as being in poor condition in the check-in inventory.<br><br>Fortunately, we had kept detailed evidence including photos, videos, reports, and inventory documents. We formally disputed the charges through MyDeposits and most of the proposed deductions were rejected by the adjudicator. In the end, we offered a small goodwill contribution towards cleaning, following which most of our deposit was returned.<br><br>Advice to future tenants:<br><br>* Take detailed move-in and move-out photos/videos<br>* Keep records of all emails and maintenance reports<br>* Carefully review your inventory report<br>* Do not accept unfair deposit deductions without disputing them

Matthew Mitchell4 months ago

4 months ago

My landlord had notified that he was selling the property in which I had a room share in. I reached out to Fearn Malone and instantly I was contacted about the room I had interest for. I had the viewing with a lovely professional lady called Alex who when I expressed I wasn’t in a good financial way explained that I didn’t need a deposit as there was a zero deposit option, which took a weight off my shoulders, she also knocked the rent down from the previous price to match what I was originally paying. After I said yes to the room she was always available to help me through the process, putting me first and ensuring she was there anytime. I would like to also mention Jamie the head director (I think)of the company who made me feel very welcome as a new tenant and his professional mannerisms. I thank them both as the room I love and the housemates are respectful kind and caring not like my last lot. If anyone wants to use this company I would suggest 100%, I am very grateful for them to have sorted me out in my time of need. You won’t find people like that. Thank you Alex and Jamie.

Anthony Moore (Ant M)5 months ago

5 months ago

Where to start with the lovely team at FM. I could not recommend them enough.<br><br>Throughout both our sale and onward purchase the knowledge and also the compassion (a rare commodity in the field) were second to none.<br><br>Jamie, Alex and Jo who looked after us put everything at ease. Understanding when our purchase property changed with no ill-will or judgment.<br><br>The process from start to finish was professional and warm. Ask Jamie about his professional photo listings, they do not disappoint.<br><br>Many thanks to the whole team!