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Members Only Barber Lounge

Members Only Barber Lounge Reviews

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MJ (Instagram)

JC (Instagram)

@MembersOnlyBarberLounge

Today I had an appointment scheduled with MJ at 12:30 PM for my son and 1:30 PM for myself. In fact, we arrived approximately 5–10 minutes early because I believe in being on time and respecting other people's schedules. I consider myself a patient and understanding person, especially when it comes to services that I need or want. However, after arriving early, I sat and waited while 45 minutes came and went with no communication and no sign of MJ. As time continued to pass, it became clear that he was not going to make the appointment on time. Around 1:15 PM, another barber approached me and asked if I would be comfortable having someone else cut our hair. At that point, I agreed because I had already been waiting for quite some time. Eventually, my son and I were taken care of by other barbers, and I finally sat in a chair around 1:45 PM. MJ did not arrive until approximately 2:00 PM—an hour and a half after my son's scheduled appointment and thirty minutes after my own appointment time. What stood out to me was not just the lateness, but the lack of communication and professionalism. Clients make appointments because they expect their time to be respected. Things happen in life, and emergencies occur, but communication goes a long way. Keeping customers waiting for extended periods without notice sends the message that their time is less valuable than yours. I want to give credit where it is due. To the barber who stepped up and cut my hair, thank you. You did an excellent job, and I truly appreciate your professionalism. To the barber who cut my son's hair, thank you as well. Both of you took your jobs seriously, respected your clients, and delivered great service. My son and I left looking great, and I appreciate the work you both put in. As for MJ, I have no personal ill will toward you, but I will not be booking with you again. Talent alone is not enough. Reliability, professionalism, and respect for your clients matter just as much. No matter how skilled a person may be, consistently making customers wait and assuming they will continue to come back is not a sustainable way to build or maintain a loyal clientele. My hope is that this serves as constructive feedback. When people book appointments, they are trusting you with both their appearance and their time. Respecting both is what separates a good barber from a great professional. Overall, despite the experience, my son and I received excellent haircuts, and we will absolutely be returning. Thank you again to the two barbers who stepped up, took care of us, and showed what true professionalism looks like.

MJ Has been doing my sons hair since he was 4years old and my son is 12 years old now. He is the best in the city, he’s so professional and a people person he treats everyone with kindness and respect. He does such an amazing job on my sons hair every time we go he hooks my sons hair up not one hair out of place. I recommend him to anyone who needs their hair done. Also his shop is like no other so much hard work and dedication put into it. It feels like home when you’re there because it’s so nice and comfortable. 100/100 definitely check him out

The best in the business! EVERYTIME I come into town I come see MJ!! You can tell love and care was put into the design of the shop! Clean, professional and extremely talented Barbers!

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