Luis Castillo | Auto Sales
Your Next Car Starts Here 🚘
Best Deals. Fast Approval.
Trade-ins Welcome

@Luis Castillo Official: Instagram | Linktree

Very pleasant cur buying experience. Store manger gives away Andree from the Outkast cool and frendly wibe. Mark Wedgeworth and Mark Wedgeworth both were very professional and informative. Came to buy light colored CX50...and happily drow away dark grey one! If you want to buy your Mazda stress free...this is THE PLACE for you!

TL;DR: DO NOT DARKEN THE DOOR OF THIS DEALER.

I purchased a used 2016 Mazda3 i Sport from Russell & Smith Mazda less than two weeks ago. The sales team seemed friendly and reasonable, until the problems began.

First, they used the wrong screws to mount my rear license plate. It fell off while driving. Thankfully, I saw it happen, or I’d be ordering a replacement plate. I bought proper screws and fixed it myself. Annoying, but forgivable.

Six days into ownership, my dashboard lit up with a warning that the battery wasn’t charging. I pulled over to find the serpentine belt missing. The bolt holding the belt tensioner to the engine block had sheared off from vibration, leaving the car completely disabled. The dealership refused to cover the repair, suggesting I “use insurance or fix it myself” because it would be expensive. I paid a local shop out of pocket to extract the bolt and repair it.

Soon after, the infotainment system completely failed, no audio, no backup camera. I called the dealer again, expecting help. Instead, they told me I’d be charged a diagnostic fee unless sales waived it. When transferred to sales, I was put on hold and then hung up on.

Their website promises:
“Each Mazda Certified Pre-Owned Vehicle has been meticulously tested in our 160-point inspection… so you can focus on the joy of driving.”
That claim is a silver-tongued lie. My “Certified” Mazda left me stranded less than a week after purchase, and their staff left me to deal with it alone.

This dealership will smile at you until the ink is dry, then disappear when the car fails. Save yourself the stress, the money, and the heartbreak... go anywhere else!

I can’t say enough good things about my experience working with Robert! He helped me find my dream car, the Mazda CX-5 Carbon Edition, and made the entire process smooth and stress-free. From the very beginning, he was incredibly friendly, attentive, and patient.

Robert went above and beyond to make sure I got exactly what I wanted and helped me lock in a fantastic deal. He constantly checked in to see if I had any questions or concerns, and I always felt heard and supported. He made what can be a complicated process feel easy and exciting.

If you’re looking for someone who truly cares about helping you find the right car and making the experience enjoyable, I highly recommend Robert!

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@Luis Castillo

Had an amazing experience buying my Miata here! The team was incredibly professional, upfront, and gave me the best deal I could find in the area. No games, no hidden fees—just a smooth, transparent process from start to finish. If you’re looking for a great dealership experience, I highly recommend checking out Russell & Smith Mazda. Sales person Mo is great to work with and cannot forget sales director Chad who made all this possible. Thanks guys we are loving the miata :)

I Want To Take The Time Out & Say How Great Luis Was. He Was Very Professional, Patient & Understanding. He Helped Me Get Approved For My Dream Mommy Car🥹The Process Was Quick & He Walked Me Through Everything I Needed. I Stay Four Hours Away, and Previously Went Somewhere Else & Got Denied. I Had A Meltdown & Everything. Then I Got In Contact With Him & Explained What Took Place & He Did What Needed To Be Done… Let Me Know What To Bring & I Pulled Off In My Range Rover. I Highly Recommend Him As Your Car Salesman & The Dealership As A Whole.

I recently purchased a new Mazda CX-30 from a Mazda dealership and had a great experience. The staff were friendly, knowledgeable, and never pushy. They took the time to explain all the features and made the financing process simple and transparent. The whole process was smooth and stress-free. I’m very happy with my new CX-30 and would definitely recommend this dealership!

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@Luis Castillo

Luis Castillo | Auto Sales Your Next Car Starts Here 🚘 Best Deals. Fast Approval. Trade-ins Welcome

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