Cell Tech - Phone Store | Bram

Nicolas g.s2 months ago

2 months ago

I wanted to support a local business instead of going to Apple, but unfortunately this was a very frustrating experience from start to finish.<br><br>Apple quoted me $150 for an iPhone 15 Pro battery replacement, but I decided to give Cell Tech a try instead. I arrived during the store’s posted business hours, only to find the shop locked with no one there. I called the number on the door, and Anuj told me he was about 10 minutes away picking up supplies. Since I was on my lunch break, I waited, but it ended up being closer to 20 minutes before he arrived.<br><br>When he got there, he quoted me $180 for the battery replacement. I mentioned that Apple charges $150, and he explained that Apple’s price apparently doesn’t include labour. I agreed and left my phone, and he told me to return in 2–3 hours.<br><br>Three hours later, I came back to pick up my phone, and once again the store was locked. There was another note with a phone number on the door. I had to borrow someone’s phone at the nearby gas station to call Anuj because my phone was inside the shop. He told me he was “5 minutes away” getting Tim Hortons. Once again, I waited about 20 minutes before he arrived.<br><br>To his credit, when I explained how frustrating the experience had been, Anuj apologized and offered me a free phone case and screen protector. I appreciated the gesture, but I already had both, so I declined.<br><br>After thinking about the experience, I honestly regret choosing this shop. I paid more than Apple would have charged, waited around twice during posted business hours, and had to borrow a stranger’s phone just to retrieve my own device. While the battery replacement itself seems to have been completed successfully, customer service and reliability are just as important.<br><br>If you’re operating a storefront with posted business hours, customers should reasonably expect someone to be there. Based on my experience, I would recommend going to a more established repair shop like Mobile Klinik, where the business is staffed during its advertised hours.<br><br>Sorry, Anuj, but this was a very disappointing experience. I won’t be returning, and I wish you the best moving forward.

Fit4you4Life3 months ago

3 months ago

Found this store on google and I walked in and a gentleman by the name of anu helped me. My phone was fixed in 30 mins which I needed it. His service was fast, good and efficient. I will most definitely be back. Thank you guys !

Mr Brazina3 months ago

3 months ago

Dropped off my iPhone 13 Pro Max for a battery replacement and Anuj estimated total time to do battery replacement would take about 2-3 hours that day because he was busy, so took a little longer but it’s fine to wait knowing the fix will be done correctly and according to original specifications and to get the best seal just like original!<br><br>After the battery was installed the battery shows "Genuine Part." And it appears with a maximum capacity of 100% just as promised So you really do get a value and quality parts used for the cost. Even threw in a free screen protector at the end.