Question 1

Q. What if there are damages that need to be documented at move-in?

Accepted Answer

A. If you notice any damages or maintenance concerns when you move in, please document them as soon as possible. We recommend taking clear photos and submitting them through your Resident Portal. By submitting prompt documentation, it helps to ensure pre-existing damages are noted in your tenant file so you are not charged.

Question 2

Q. How to submit a maintenance request?

Accepted Answer

A. All non-emergency maintenance requests should be submitted through your Appfolio Resident Portal. Please provide as much detail as possible, including photos if applicable, so our maintenance team can accurately diagnose the issue. For maintenance emergencies occurring after business hours, please call our emergency maintenance line.

Question 3

Q. Parking at my property?

Accepted Answer

A. Parking varies by property. Some homes and apartment communities include designated parking spaces, while others offer first-come, first-served parking or require permits. Please refer to your lease agreement or any parking information provided at move-in. If you have questions about guest parking or assigned spaces, our office is happy to help.

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