The Payogan Villa Resort & Spa

NorthStar618817181833 weeks ago

3 weeks ago

Extremely disappointing and unacceptable experience at Payogen Villa Ubud. This property is not suggestable at all and turned out to be a complete waste of money.||The room condition was very poor. The air conditioning was not cooling the room properly from the start. It was clearly not working efficiently, possibly due to lack of gas. When I raised a complaint, there was no serious action taken. Despite multiple follow-ups, nothing was fixed. Instead of resolving the issue or offering a proper solution like a room change, they only provided 2 fans for the entire night.||This stay was booked for 3 nights, and even after being informed that the issue would be fixed the next day, nothing was done when we returned from our tour. The same problem continued throughout the stay, making it extremely uncomfortable and difficult to sleep.||The service quality was also very poor. Even basic amenities like hand towels were not provided, and the staff clearly stated they do not offer any type of hand towels, which is unacceptable for any villa-level accommodation.||Overall, this was a very bad experience. Poor maintenance, poor service, and zero proper response from management. Definitely not recommended and a complete waste of money.

Jay Gyanani3 weeks ago

3 weeks ago

Extremely disappointing and unacceptable experience at Payogen Villa Ubud. This property is not suggestable at all and turned out to be a complete waste of money.<br><br>The room condition was very poor. The air conditioning was not cooling the room properly from the start. It was clearly not working efficiently, possibly due to lack of gas. When I raised a complaint, there was no serious action taken. Despite multiple follow-ups, nothing was fixed. Instead of resolving the issue or offering a proper solution like a room change, they only provided 2 fans for the entire night.<br><br>This stay was booked for 3 nights, and even after being informed that the issue would be fixed the next day, nothing was done when we returned from our tour. The same problem continued throughout the stay, making it extremely uncomfortable and difficult to sleep.<br><br>The service quality was also very poor. Even basic amenities like hand towels were not provided, and the staff clearly stated they do not offer any type of hand towels, which is unacceptable for any villa-level accommodation.<br><br>Overall, this was a very bad experience. Poor maintenance, poor service, and zero proper response from management. Definitely not recommended and a complete waste of money.

kai zhao4 weeks ago

4 weeks ago

I would recommend this hotel. The service was outstanding. Although the property is a bit dated overall, it offers private pool villas similar to those at The Royal Pita Maha at only a fraction of the price.<br>A special thanks to Supra and the rest of the team for always helping us with buggy rides between the villa and the lobby. It made a huge difference for our elderly family members and children.<br>As the hotel is surrounded by nature, you will inevitably come across some animals in the garden from time to time, but I believe most Australians would be quite comfortable with that.