Question 1

What are your store hours?

Accepted Answer

Our store hours are as follows.

Sunday: 11am-5pm
Monday - Tuesday: 10am-6pm
Wednesday - Friday: 10am-9pm
Saturday: 10am-6pm

Please note that hours may change due to holiday hours, so please contact us ahead of visiting for the most up-to-date information.

Question 2

Where are you located?

Accepted Answer

We are located at 477 Paul St Unit N001, Dieppe, NB E1A 4X5. Click the link below to navigate with Google Maps to our location.

https://maps.app.goo.gl/Wd7QAWFcVVQgZnkg6

Question 3

What services do you provide?

Accepted Answer

Below is a list of all of the services we provide at our store location.

- Phones, Prepaid, Bring-It-Back, Trade-in, Tablets, Smartwatches, Accessories, Wireless Home Phone

- Koodo Internet, Stream+ (Netflix, Disney+, Aamzon Prime)

- SmartHome Security, Online Security

We recommend speaking with a representative in-store, or giving us a call for up-to-date offers.

Question 4

Does my employer offer discounts through TELUS?

Accepted Answer

We have many partnerships with several organizations and employers through our TELUS Exclusive Partner Program! We recommend checking out our EPP website, and clicking on the "Check Eligibility" button to see if you qualify for our discounts in-store!

Link: https://www.telus.com/en/mobility/epp-corporate-plan

Question 5

Do I need an appointment to upgrade?

Accepted Answer

You do not need to make an appointment, however, if you would like to check store availability, please contact one of our representatives from the list above, or call us at 1 (506) 388-2042.

Question 6

I'm looking to upgrade iPhone's. What should I do before I arrive?

Accepted Answer

Before arriving to our store to upgrade your iPhone, we highly recommend performing these three steps to ensure a smooth transaction!

1. Make sure your iCloud password is up-to-date.
2. Perform an iCloud backup to ensure all information stored in the cloud is brought over to the new device.
3. Disable "Stolen Device Protection" from home. Stolen Device Protection, if turned on, will prevent you from performing password resets or factory resets when device is not on a common Wi-Fi connection. To learn more on how to disable it, please follow this step-by-step guide on Apple. > https://support.apple.com/en-ca/120340

Question 7

I'm looking to upgrade my Samsung/Google device. What should I do before I arrive?

Accepted Answer

Before arriving to our store to upgrade your iPhone, we highly recommend performing these steps to ensure a smooth transaction!

1. Make sure your Google password is up-to-date.
2. Perform an Google backup to ensure all information stored in the cloud is brought over to the new device.
3. If you plan on moving to iOS, download the "Move to iOS" application from the Google Play Store. > https://play.google.com/store/apps/details?id=com.apple.movetoios&hl=en

TELUS Champlain Place

477 Paul St Unit N001 | Dieppe, NB

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