SDRC - Diagnostics • Wellness

Farha Ibrahim1 month ago

1 month ago

Very bad experience. I visited this diagnostic centre for a wrist X-ray and clearly informed them that I require a PA and lateral views. After the X-ray, the images were sent to me on WhatsApp. When I reviewed them, I noticed that the view was clearly mentioned as AP and lateral, despite my having specifically requested PA and lateral. I immediately questioned the receptionist and the technician about this discrepancy. Initially, I was told that there had been an error in billing and that they would change the AP to PA on the film. When I insisted on speaking to the manager, I was told that the manager was not available. I waited for around five minutes, after which the technician asked me to speak with the doctor in the ultrasound cabin. The explanation I was given was that their computer system apparently does not have a PA option available for billing. I was told that if they select PA, the system would generate an AP bill, and therefore they had billed it as AP. What was even more concerning was that the film initially sent to me on WhatsApp clearly mentioned AP, whereas the physical film subsequently handed over to me had been changed to PA. This raises a very serious question about the accuracy and integrity of the documentation. If the X-ray was actually performed as PA, why was the image sent to the patient on WhatsApp labelled AP? And if it was performed as AP, why was the physical film subsequently changed to PA? A billing or software limitation should not result in discrepancies between the actual imaging, the report/film, and the images provided to the patient. Patients should be able to trust that their diagnostic images are accurately labelled and documented. The entire experience was extremely confusing and disappointing. I expected a diagnostic centre to provide accurate imaging, proper documentation, transparent billing, and clear communication. Instead, I was left with more questions than answers.

Jayashri Sridharan5 months ago

5 months ago

Excellent centre. Polite and knowledgeable staff. Always have a good experience here.

A Google User9 months ago

9 months ago

Good place for diagnosis overall good experience highly recommended well hygiene and clean place Thanks for delivering fast reports