MO JO

Mohammed Rahman2 months ago

2 months ago

Subject: Formal Complaint Regarding Food Hygiene and Staff Conduct<br>Dear Management / Environmental Health Team,<br>I am writing to formally raise serious concerns regarding food hygiene standards and staff conduct during my recent visit.<br>While my food was being prepared, I observed a member of staff handling food without gloves and engaging in behaviour that I considered highly unhygienic. This included repeatedly touching inside his trousers during food preparation, as well as picking food up from the floor after dropping it and continuing to handle it without proper disposal or sanitation. Witnessing this caused me significant concern regarding food safety and hygiene standards at the premises.<br>As a result, I politely requested that my order be cancelled and refunded, as I no longer felt comfortable consuming the food. Unfortunately, the staff member responded aggressively and became verbally abusive, which further escalated the situation and made me feel intimidated and unsafe.<br>Despite having paid for the order, I felt I had no option but to leave the premises without the food due to the unacceptable hygiene standards and hostile behaviour displayed. The incident was serious enough that I contacted the police, although no meaningful resolution was provided at the time.<br>I respectfully request that this matter be investigated thoroughly, including a review of food handling procedures, staff hygiene practices, and customer conduct policies, to ensure that appropriate standards are being maintained and that other customers do not experience similar issues.<br>I look forward to receiving confirmation that this complaint has been acknowledged and reviewed appropriately.

Jamie Le2 months ago

2 months ago

Burger was terrible, meat was dry and flavourless, bun was way too thick compared to the patty and there was way too much sauce. Felt like I was eating 80% bun smothered in sauce and 20% meat

daan wray8 months ago

8 months ago

smash burgers are great value! Good customer service too!