Question 1

Where / when can I get cookies?

Accepted Answer

Cookies are available through monthly menus.

Each month’s menu and ordering details are shared on Instagram.

Pickup details:

Saturdays & Sundays

2:00 PM – 4:00 PM

Pickup location will be shared in your confirmation email.

Question 2

When do pre-orders open?

Accepted Answer

Pre-orders open according to the monthly menu schedule.

Opening dates and reminders are announced on Instagram posts & stories.

Question 3

How do I place an order?

Accepted Answer

Orders are placed through the order form linked in my bio.

Choose your box size, flavours, and pickup day.

Please review all details before submitting your order.

Question 4

How do I know my order is confirmed?

Accepted Answer

After submitting the form, you will receive an order confirmation email.

Your order is officially confirmed once payment is received.

If you don’t see the email, please check your spam or junk folder.

Question 5

What payment methods do you accept?

Accepted Answer

E-transfer only (payment details are provided after submitting the form).

Orders are confirmed after payment is completed.

Question 6

What is your cancellation & refund policy?

Accepted Answer

Cancellations are accepted up to 72 hours before your scheduled pickup.

Cancellations within this window are eligible for a full refund.

Orders cancelled less than 72 hours before pickup are non-refundable.

Question 7

Do you offer delivery?

Accepted Answer

At this time, I offer pickup only.

Delivery options may be available in the future.

Question 8

Allergy notice

Accepted Answer

All cookies are made in a home kitchen that handles nuts, dairy, gluten, eggs, and soy.

Even if a flavour does not contain nuts, cross-contamination is possible.

If you have severe allergies, I strongly advise against consuming these products.

Question 9

Will flavours change?

Accepted Answer

Yes! Flavours rotate monthly.

Follow along on Instagram to see upcoming menus and returning favourites.

Question 10

How should I store my cookies?

Accepted Answer

Storage Recommendations:

Cookies are best enjoyed fresh within 24–48 hours of pickup.
Store cookies in an airtight container at room temperature.
Keep away from direct heat, sunlight, or moisture.

Frosted / Filled Cookies:
Cookies with frosting, fillings, or toppings should be refrigerated.
Store in an airtight container in the fridge for up to 3–4 days.
Bring to room temperature before serving for best flavour and texture.

For Longer Storage:
Cookies can be refrigerated for up to 4–5 days in an airtight container.
Cookies can be frozen for up to 1 month.
To enjoy frozen cookies, thaw at room temperature or warm gently.
Storage recommendations may vary depending on flavour.

2. Reheating Tips:
Microwave: Warm for 8–12 seconds for a soft.
Oven: Heat at 300°F (150°C) for 3–5 minutes

littlebatchbakes

🍪 Just a girl & her oven bringing sweet dreams to life in Toronto! 🤎✨

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