Question 1

When are Front Desk Staff available?

Accepted Answer

Front Desk Staff are available to assist you from:

⏰ MON - FRI: 𝟴:𝟬𝟬 𝗮𝗺 𝘁𝗼 𝟭𝟮:𝟯𝟬 𝗽𝗺 & 𝟭:𝟯𝟬 𝗽𝗺 𝘁𝗼 𝟳:𝟬𝟬 𝗽𝗺
⏰ SAT: 𝟴:𝟬𝟬 𝗮𝗺 𝘁𝗼 𝟭𝟮:𝟯𝟬 𝗽𝗺  & 𝟭:𝟯𝟬 𝗽𝗺 𝘁𝗼 𝟱:𝟬𝟬 𝗽𝗺
⏰ SUN: 𝗨𝗻𝘀𝘁𝗮𝗳𝗳𝗲𝗱

Question 2

How is the gym 24/7?

Accepted Answer

Every active member receives a key fob upon sign up. This key fob gives you access to Saipan's largest 24/7 gym

Question 3

How can I contact staff?

Accepted Answer

To get in touch with our team you may visit the Latte Built front desk in Chalan Kanoa.

Email | lattebuilt.staff@gmail.com
Call the front desk team | 670-235-2265
Message us on WhatsApp | 670-284-2843

Question 4

Is the gym open on holidays?

Accepted Answer

Yes! The gym will always be 24/7 for active members. Our front desk availability may be modified on select holidays - stay updated with these changes by following our social media

Question 5

Can I hold my membership?

Accepted Answer

Membership holds are available for long term or one year paid-in-full plans only.

Holds are limited to travel or medical reasons, with a $5/month hold fee.

To request a membership hold, please provide an itinerary or medical document alongside your request to lattebuilt.staff@gmail.com

Question 6

Can I transfer membership to another person?

Accepted Answer

Memberships are non-transferrable.

Question 7

How do I cancel my membership?

Accepted Answer

Cancellations are available for 12-month contracts* only. If you are still within your 12-month term, a $60 early cancellation fee applies

For Dual Memberships, each member is responsible for their own cancellation fee

To cancel, you must visit the gym before the 10th of next billing date (e.g. If bill date is on November 1, notice must be made before October 10th) and sign a cancellation form in person

Question 8

Do you take insurance?

Accepted Answer

We have varying discounts with specific insurance partners. These discounts are only applicable for our long term memberships (12-month subscriptions).

Our current insurance partners are: TakeCare Insurance, NetCare / Moylans, StayWell Insurance, and Calvos SelectCare Insurance (Federal Partners Only)

Please contact staff or your respective insurance representative to verify your eligibility

Question 9

Is there more parking?

Accepted Answer

We are always working to create a smoother experience for our Latte Built Family. Aside from our parking lot in front of the building, we have an overflow parking lot right behind the Aquarius Sign when traveling south

We kindly ask that members refrain from parking at Aquarius Parking Lot or Bargain Center (only during their open business hours)

Question 10

How do I sign up?

Accepted Answer

If you've never been a member with us before, you can click on "Explore Memberships" to sign up online and pick-up your key fob at the Front Desk. If you have an account with us already simply give us a call, send us an email, or visit us!

Question 11

I lost my key fob, what do I do?

Accepted Answer

If you lost your key fob please contact the Front Desk immediately. This is so we can deactivate your lost key fob to prevent someone else from accessing the gym. Staff can assist you with activating a new key fob. Key fob replacement key is $10

Question 12

I left my key fob at home, can I still enter the gym?

Accepted Answer

If you are working out within staffed hours, staff can manually check you in at the Front Desk.

Since we prioritize our members' safety, we do not allow tailgating (members opening the door for other guests) for members who forget their key. However, if you have the GymMaster Member App, the member door supports bluetooth check in.

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