Joe Di Grande
Founder and CEO of Joe Does Tech Touch
Joe Di Grande YouTube
Joe Di Grande YouTube
Joe Di Grande LinkedIn
Joe Di Grande LinkedIn
Joe Di Grande Spotify
Joe Di Grande Spotify
Joe Di Grande Email
Joe Di Grande Email
Joe Di Grande Website
Joe Di Grande Website
Activity 1: Who's Going Into Tech Touch? - Google Docs
Activity 1: Who's Going Into Tech Touch? - Google Docs
Activity 2: Data & Operational Hygiene Assessment - Google Docs
Activity 2: Data & Operational Hygiene Assessment - Google Docs
Activity 3: Segmentation & Workflow Planning - Google Docs
Activity 3: Segmentation & Workflow Planning - Google Docs
Debrief Prompts - Are there any journeys where multiple teams are touching the same customer? Activity 3: Segmentation & Workflow Planning In this activity, you'll take the customer segments identified in and begin mapping out specific workflows for each. This includes determinin...
Schedule time with Joe Di Grande
Schedule time with Joe Di Grande
Schedule time with Joe Di Grande
The Customer [UN]Success Podcast - Spotify
The Customer [UN]Success Podcast - Spotify
Podcast
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Podcast
The Customer [UN]Success Podcast - Spotify
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Joe Di Grande - Joe Does Tech Touch | LinkedIn
Joe Di Grande - Joe Does Tech Touch | LinkedIn
JDTT Newsletter | Joe Does Tech Touch
JDTT Newsletter | Joe Does Tech Touch
JDTT Assistant Access
JDTT Assistant Access
Get Access to My Digital Customer Success & Tech Touch GPT Assistant I built an OpenAI-powered GPT assistant designed specifically for Digital Customer Success, Tech Touch, and Scaled CS teams—so you can scale smarter without adding headcount. It’s loaded with 10+ years of my experience running scaled CS programs, optimizing operations, and driving efficiency. ✅ Tech Touch & Scaled CS best practices (from real-world execution, not theory) ✅ Automation & process optimization strategies ✅ SaaS cost reduction tips & tech stack efficiency ✅ Digital-first engagement playbooks that balance automation with a personal touch
Joe Does Tech Touch | Customer Success Consulting
Joe Does Tech Touch | Customer Success Consulting
Joe Does Tech Touch, led by Joe Di Grande, offers Tech Touch Consulting, Digital Customer Success Consulting, Sales Automation, and Customer Sucess Automation. Joe Di Grande is a Tech Touch and digital customer success leader specializing in automated customer success, digital customer success, and tech-touch strategies aimed at boosting Net Revenue Retention (NRR) for accounts not managed by customer success managers (CSMs).
The Customer [UN]Success Podcast - YouTube
The Customer [UN]Success Podcast - YouTube
Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what’s actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who’ve been in the trenches. We talk about what happens when CS playbooks fail, when sales overpromises, and when retention depends on more than just relationships. Each episode dives into real-world stories, honest mistakes, and tactical strategies to fix what’s broken from scaling with automation to aligning cross-functional teams, driving NRR, and surviving in today’s efficiency-first SaaS world. Whether you’re in CS, CX, RevOps, or GTM, this is the podcast for people who are done pretending everything’s fine.
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