Question 1

How and when can I order cookies?

Accepted Answer

You can order through our shop on LinkTree. The Shop will be open and accepting orders weekly, from Thursday evening to Sunday evening.

If you'd like to place an order in time for a special occasion, please contact us via theteam@itsmorish.com to discuss your requirements.

Question 2

What are your bake days?

Accepted Answer

We bake weekly on a Wednesday. If you'd like to place an order for a specific date, please email us via theteam@itsmorish.com so that we can discuss your requirements, book you in and send you an invoice for payment.

Question 3

How does delivery work?

Accepted Answer

Orders go out on a Thursday via nationwide next-day delivery, just in time for a weekend treat!

Shipping costs are calculated based on weight, so if you need to place a large order, please reach out to us via theteam@itsmorish.com so we can accurately quote for delivery.

Your tracking link will be emailed to you once your order has been processed for delivery.

If you're unsure where your order is, please check the tracking link provided or email us at theteam@itsmorish.com with your order details, so we can assist you further.

Question 4

How do I order a monthly subscription box?

Accepted Answer

Monthly variety subscription boxes are available. Please email us at theteam@itsmorish.com to let us know whether you'd like a Monthly Morish or a Mini Monthly Morish Box.

Question 5

Can I place a large custom order with you?

Accepted Answer

To place a large customised order, please email us directly at theteam@itsmorish.com!

Question 6

Do you cater for events or corporate bookings?

Accepted Answer

Yes, with advance notice, we can provide cookies for an event or a corporate booking. Please get in touch with us via theteam@itsmorish.com to discuss your requirements.

Question 7

Do you have gluten free options?

Accepted Answer

Unfortunately, we do not currently cater to gluten-free orders due to the high risk of cross-contamination.

Question 8

Where can we find you in store?

Accepted Answer

Watch this space 👀

Question 9

We're a retailer, do you offer wholesale?

Accepted Answer

Yes! We love partnering with like-minded, vetted businesses who are as passionate about great products and customer experience as we are. If you’re interested in stocking Morish locally, we’d love to hear from you.

Please email us at theteam@itsmorish.com with a little bit about your business, location, and what you’re looking for, and we can take it from there.

We are fully insured, registered with our local authority and the FSA, and we take allergen management and traceability seriously, so you can feel confident partnering with us.

Question 10

Can we find you at any local markets around Kent?

Accepted Answer

You'll be able to find us at markets soon...

Question 11

Are you appropriately insured & registered with the FSA & Local Authority

Accepted Answer

Yes. We hold public liability insurance and we're awaiting an inspection at our new location. We received a 5 star rating previously which is accessible here: https://ratings.food.gov.uk/business/1781507

Question 12

What's the shelf life for the cookies

Accepted Answer

Our cookies are sent to you individually wrapped as soon as they're baked to order, sealed for freshness. They last 1-2 weeks in an airtight container on the countertop* and up to 6 months in the freezer.

*The White Chocolate & Raspberry cookies are best eaten within 1-3 days, unless frozen, as they contain fresh raspberries.

Question 13

How do I defrost, once frozen?

Accepted Answer

Defrost at Room Temperature: Place the cookies on a wire rack or plate at room temperature for 30 to 60 minutes. This prevents them from becoming too damp.

Oven/Toaster Oven (Best Texture): Reheat in a preheated oven at 
(160 Degrees Celsius) for 3–5 minutes to restore the crispy edges.

Question 14

Allergen Declaration

Accepted Answer

These products are made in a home kitchen environment within a non-vegan household. Extra care is taken during preparation, and no non-vegan products are handled while baking these goods.

“May contain” statements reflect those declared on ingredient packaging and are included to account for potential cross-contamination. We use ingredients that do not list milk, dairy or nuts in the ingredients section on their packaging.

Question 15

White Chocolate & Raspberry

Accepted Answer

Contains: Wheat (gluten)
May contain: None declared on the ingredients used

Question 16

Cookies n Cream

Accepted Answer

Contains: Wheat (gluten), Soya Lecithins
May contain: Milk (as declared on ingredient labels)

Question 17

Caramelised Biscuit

Accepted Answer

Contains: Wheat (gluten)
May contain: Milk, Nuts (as declared on ingredient labels)

Question 18

HazelNOT

Accepted Answer

Contains: Wheat (gluten), Oats (gluten)
May contain: None declared on the ingredients used

Question 19

Birthday Cake

Accepted Answer

Contains: Wheat (gluten)
May contain: None declared on the ingredients used

Question 20

Who we are

Accepted Answer

It's Morish Ltd t/a Morish is a home-based food business operating in Ashford, Kent, United Kingdom.

For any data protection queries, please contact: theteam@itsmorish.com

Question 21

Data we collect

Accepted Answer

We may collect and process the following personal data:
- Name
- Email address
- Delivery address
- Order details
- Payment confirmation (processed via third-party provider)
- Any information you provide via Instagram messages or email enquiries

Question 22

How we collect data

Accepted Answer

Your data is collected when you:
- Place an order via our Linktree shop and payment checkout via Tide
- Contact us via Instagram
- Email us directly
- Request delivery or order updates

Question 23

How your data is stored

Accepted Answer

Your data is securely stored using:
- Tide (for customer ID, payment and order records)
- Google (Gmail) for email communication

We take reasonable steps to ensure your data is kept secure and only accessible where necessary.

Question 24

How we use your data

Accepted Answer

We use your data to:
- Process and fulfil your orders
- Communicate with you about your order
- Provide delivery updates and tracking links
- Respond to enquiries
- Maintain business and financial records

Question 25

Sharing your data

Accepted Answer

We do not sell or share your data with third parties without your consent.

However, we may share necessary information with:
- Payment processing via Tide
- Delivery providers such as Evri (or similar courier services) for order fulfilment

Only the minimum required data (e.g. name and delivery address) will be shared.

Question 26

Lawful basis for processing

Accepted Answer

We process your data under the following lawful bases:
- Contract: to fulfil your order
- Legitimate interest: to manage our business and respond to enquiries
- Legal obligation: to comply with tax and accounting requirements

Question 27

Data retention

Accepted Answer

We will only retain your personal data for as long as necessary:
- Order and financial records: up to 6 years (for HMRC requirements)
- Email and enquiry data: retained only as long as necessary for customer service

Question 28

Your rights under GDPR legislation

Accepted Answer

Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to processing
- Request restriction of processing

To exercise these rights, contact us at theteam@itsmorish.com.

Question 29

Data security

Accepted Answer

We take appropriate measures to protect your data, including:
- Secure payment processing systems
- Controlled access to email accounts via MFA
- Limiting data access to what is necessary

Question 30

Updates to this policy

Accepted Answer

We may update this policy from time to time. The latest version will always be available upon request or via our online platforms.

Morish

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