Question 1

How do I place an Order?

Accepted Answer

We have a few of our products available on Amazon! However, if you want to purchase straight through us, or if the item you're looking for isn't on Amazon, email us at Sales@Poplocks.com

Question 2

Where can I find a Manual?

Accepted Answer

We have our manuals available on our website, poplocks.com. We also have programming videos on our YouTube channel, Helping You Keep Your Stuff. If you still need assistance, please email us at Support@Poplocks.com

Question 3

What do I do if I Don't Know the Code to my Keypad?

Accepted Answer

Please email us at Support@Poplocks.com so we can help you reset your keypad.

Question 4

Do you offer Custom Kits?

Accepted Answer

Yes! If you're looking to power-lock your handle & none of our available kits fit your needs, please contact us at Sales@Poplocks.com so we can figure out a solution for you!

Question 5

Do you offer a Programming/Repair Service?

Accepted Answer

Yes we have a service available to you for programming, testing, etc. This service cost $19.00 that will be charged to you after the service is completed. This covers shipping your items back to you. If you needed to purchase a new part from us, we will drop the service fee and only charge for the part. If you're looking to use this service, please email us at Support@Poplocks.com

Question 6

Are Other Manufactures' Fobs Compatible with Poplocks' Controllers?

Accepted Answer

No, the only fob compatible with our controllers is the Poplocks T-25.

Question 7

Is there a Warranty?

Accepted Answer

We have a 1-year warranty for our products as long as there is no user error. This warranty does not cover the 15% restocking fee nor any shipping fees.
All of our actuators have a life-time warranty as long as there is no user error.

Question 8

Do you ship to Other Countries?

Accepted Answer

We are able to ship pretty much anywhere, however shipping rates will differ.

Question 9

What Shipping Carrier do you use?

Accepted Answer

We ship via UPS.

Question 10

Can I visit your store?

Accepted Answer

No, we are an online business only.

Poplocks

We're your power locking specialist. Helping you keep your stuff!

>> Note: Few items are on Amazon <<

> Item not on Amazon? Contact Us! <

Need help? Check us out on YouTube!

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