Question 1

What is Gluu Studios?

Accepted Answer

Gluu Studios is a contemporary Skin Project Studio in Richmond, London. We specialise in skin health through personalised skin project plans, combining evidence-based treatments with refined technique.

From microneedling and injectables to laser and regenerative therapies, we use professional-grade products and cutting-edge technology to treat skin as a long-term project, not a quick fix.

Question 2

What are Skin Project Plans?

Accepted Answer

A Skin Project Plan is a personalised pathway designed around your skin’s needs and goals. It begins with a detailed consultation and skin analysis. Whether you're managing breakouts, pigmentation, ageing or sensitivity, your project plan outlines a curated series of treatments and skincare to restore, refine and support your skin over time.

Question 3

How can I book an appointment at Gluu Studios?

Accepted Answer

Appointments can be booked via our website, phone, or our online booking portal. All new clients begin with a 'Hello Studio Skin' session, our comprehensive consultation and skin analysis. A deposit is required to secure all appointments.

Question 4

What is the Hello Studio Skin session?

Accepted Answer

This is your introduction to Gluu Studios. We take time to assess your skin health, concerns and goals using professional analysis tools. It forms the foundation of your Skin Project Plan, your personalised treatment roadmap.

Question 5

Do I need to bring anything to my appointment?

Accepted Answer

Only essentials. We kindly ask that food not be brought into the studio. Phones must be silenced to preserve the calm studio environment.

Question 6

What is your cancellation policy?

Accepted Answer

Cancellations within 48 hours will incur a 50% charge. No-shows are charged 100% of the booked service. Deposits are non-refundable but transferable if rescheduled with appropriate notice.

Question 7

Do you offer discounts?

Accepted Answer

No. We don't discount at Gluu Studios. We price transparently based on the quality of products, technology and practitioner expertise. We believe in value, not volume and every service reflects our commitment to delivering long-term skin results.

Question 8

Are the treatments safe?

Accepted Answer

All treatments are carried out by qualified SPMs (Skin Project Managers) trained in clinical hygiene and advanced techniques. We use sterile tools, medical-grade products and rigorously maintain our treatment environment.

Question 9

Can I bring pets or children?

Accepted Answer

To protect the studio space and other clients, we kindly ask that pets (except service animals) and children not be brought into the studio unless they are receiving a treatment. Please let us know in advance if any arrangements are needed.

Question 10

Do you offer studio memberships?

Accepted Answer

Yes. Studio memberships support your ongoing skin project with structured treatments, exclusive benefits, and priority booking. Speak to your SPM to find the right plan for you.

Question 11

What are Studio Points?

Accepted Answer

Our loyalty system. Earn points on treatments and products. Points are non-transferable but can be gifted to new clients. Valid for 12 months. Redeemable in-studio only.

Question 12

Do you offer gift cards?

Accepted Answer

Yes, available online and in-studio. Gift cards are redeemable for treatments or products. Valid for 6 months. Non-refundable.

Question 13

Can I redeem Studio Points online?

Accepted Answer

Not currently. Studio Points are redeemable in person only. Please check in-studio for current redemption options.

Question 14

What if I have an issue with a treatment?

Accepted Answer

We’re here for resolution, not resistance. If you have concerns post-treatment, contact us directly before posting publicly. We will work with you to understand and resolve the issue professionally.

Question 15

How do I purchase skincare from Gluu Studios?

Accepted Answer

Shop our curated product selection in-studio or online. Click-and-collect or delivery is available. Delivery costs are calculated at checkout.

Question 16

What is your pricing philosophy?

Accepted Answer

At Gluu Studios, we do not discount. We design.

Our pricing reflects the calibre of our Skin Project Managers, the clinical-grade technology we invest in, and the quality of the skincare and injectables we use. Every price point is intentional, structured to deliver results, not quick fixes.

Rather than offer routine discounts, we believe in creating value. That might look like a gifted booster, exclusive access to new treatments, or private invitations to in-studio events. These aren’t promotions. They’re thoughtful touchpoints in your skin journey.

We would rather gift than discount, because what we offer isn’t transactional. It’s transformational.

Question 17

Are there age restrictions?

Accepted Answer

Yes. Most treatments are suitable for clients aged 18+. Proof of age may be required. Treatments are assessed individually to ensure safety and suitability.

Question 18

What if I’m not satisfied with my results?

Accepted Answer

Skin is complex and individual. While we aim for excellence, outcomes can vary. We offer ongoing support and review options as part of your skin project plan.

Question 19

Do you offer payment plans?

Accepted Answer

Yes, for selected treatments. Discuss during consultation to explore available options.

Question 20

What are your hygiene standards?

Accepted Answer

Medical-grade sterilisation. Disposable tools where possible. Clinical cleaning protocols are practiced between every client. Our team is trained in current best practice hygiene standards.

Question 21

What happens after my first visit?

Accepted Answer

Following your initial consultation and treatment, your Skin Project Manager will outline your ongoing plan. This may include a schedule of future treatments, skincare recommendations, and progress reviews. As your skin responds, your plan may shift, refined with intention. Skin doesn’t stand still. Neither do we.

Gluu Studios

A Skin Project Studio. We don't follow trends, we treat skin. Advanced aesthetics, skin health and strategic skin project plans.

Your Skin. Our Project.

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