Question 1

What is Fright Factory?

Accepted Answer

Fright Factory is a 25,000 Sq Ft, high startle Haunted House located within a 120+ year old Factory Building in South Philadelphia.

Question 2

It's Raining or Snowing. There is a Hurricane/Tsunami or better yet a Zombie Apocalypse. Are You Open?

Accepted Answer

YES! Unless otherwise noted on our Facebook Page or Website. Fright Factory is Open Rain or Shine.

Question 3

Can I buy tickets online?

Accepted Answer

Yes, we sell tickets online! We stop online ticket sales at 7PM EST every night. For example: On 10/31/20** you will be able to buy tickets online until 7PM EST. that day. All other dates will still be available to purchase online. This repeats on every attraction night.

Question 4

What if I cannot buy tickets online?

Accepted Answer

If you cannot purchase tickets online and miss the 7PM EST stop time, we sell tickets at our ticket booth outside the haunt. Our ticket booth closes and stops selling tickets 30 minutes before closing time.

Question 5

What if I purchased tickets and cannot make it?

Accepted Answer

Head on over to our ticket booth on the night you can attend and let one of our staff members know that you purchased tickets for a date that you couldn’t attend. We do not offer any refunds, for any reason. Ticket must match the price of a night you can attend. For example if you purchased a $30 ticket you must use that on another $30 ticket night. If you purchased a $35 ticket, you must use that on another $35 ticket night.

Question 6

Do you offer Group Rates?

Accepted Answer

Yes, for groups of 15 or more contact us for rate. Call or email us at info@frightfactoryphilly.com

Question 7

Do you accept coupons? What nights do you allow coupons?

Accepted Answer

We accept coupons every night except for Saturday’s. (Discounts cannot be combined)

Question 8

Is there Parking? How Much?

Accepted Answer

Yes, and its FREE! Parking is located on Jackson & Swanson Streets as well as Under i95

Question 9

Where is Fright Factory Located?

Accepted Answer

2200 S Swanson Street Philadelphia, PA 19148. Right off I-95 just one block South of Snyder Avenue.

Question 10

What time does Fright Factory Close?

Accepted Answer

We close when all paying customers go through. Check our Ticket Page for Hours.

Question 11

How does the VIP Ticket work?

Accepted Answer

Avoid the long lines with VIP Tickets You move to the front of the line. An additional $15 dollars more per ticket.

Question 12

Is there security at Fright Factory?

Accepted Answer

YES. Each guest will receive a pat down from security before entering the attraction. Please be aware We will confiscate and not return any items listed or found inappropriate. (Lighters, Matches, Weapons of any kind, Mace/Pepper spray etc., Alcohol)

Question 13

How long does it take to go through everything?

Accepted Answer

30 to 40 minutes

Question 14

Do you take charge cards?

Accepted Answer

Yes, we accept all major credit or debit cards online or at ticket window

Question 15

Is there food available?

Accepted Answer

On occasion we will have concession carts out front

Question 16

My question was not answered. Who do I contact?

Accepted Answer

If you have a question that was not answered here, contact us via email at a info@frightfactoryphilly.com, call us at (215) 334-4678 or on our website contact page. We will get back to you as soon as possible.

Oct. 2-4, 9-11, 16-18, 22-25, 39-31 & Nov. 1, 6-7

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