FirstClassMotorcycles

Ex Unhappy Customer1 month ago

1 month ago

It is with considerable disappointment that we commit this review, following what can only be described as a conspicuous display of institutional indifference on the part of this dealership, notwithstanding a commercial relationship spanning some fifteen to sixteen years and encompassing the acquisition of eight brand-new motorcycles, together with substantial ancillary expenditure on servicing, componentry, and merchandise.<br><br>The vehicle in question was unequivocally purchased in a corporate entity (Pty Ltd Company). The deposit was remitted via company credit card, all correspondence was conducted through a company email address, and the company's ABN was furnished upon request by the salesperson, Andrew. Despite the above (confirming the corporate entity as the true purchaser), the motorcycle was, through what we can only characterise as a lamentable failure of basic diligence, registered in the personal name of one of our directors.<br><br>Upon this discrepancy being raised, Andrew proceeded to attribute the error to us, asserting that no explicit contrary instruction had been provided, a contention we consider both disingenuous and unjustifiable, given that the Terms and Conditions for the Sale of a New Motor Vehicle (Victoria) expressly stipulate that registration is to proceed in accordance with the "Nominated Registered Owner" identified under the Purchaser's Details, with the Trader duly authorised and directed to effect that registration accordingly. That a dealership purporting to operate under such terms should nonetheless default to an inaccurate assumption, in the face of documentation that plainy established otherwise, betrays a troubling indifference to the fundamentals of its own contractual obligations in their own documentation!!!<br><br>Upon escalation, we were informed that the matter had been raised with senior management (Bill), who likewise declined to accept any measure of accountability or to contribute toward rectification of an error entirely of the dealership's own making. We were instead peremptorily directed to attend VicRoads at our own expense and inconvenience, with any transfer costs to be borne solely by us. At no stage was any conciliatory gesture - whether by way of store credit, fee waiver, or other acknowledgment - extended in recognition of the considerable inconvenience, administrative burden, and out-of-pocket expense occasioned by this entirely avoidable oversight.<br><br>We were further informed, with a tone of unwarranted complacency, that the vast majority of company-named purchasers ultimately opt for personal named registration - a statistical generality that, even if true, provides no legitimate warrant for the dealership to have unilaterally imposed that assumption upon us, particularly in circumstances where documentation clearly establishing the contrary had been repeatedly provided.<br><br>Given the wholesale absence of accountability, contrition, or basic customer consideration displayed throughout this experience which is not our fault, we shall not be extending our business to First Class Motorcycles in any capacity whatsoever, whether for future purchases, servicing, or parts, howsoever trivial. We would strongly urge any prospective purchaser and most particularly those transacting in a corporate entity - to insist upon written confirmation of the intended registered owner prior to finalizing any transaction, lest they find themselves subjected to a comparably exasperating and entirely needless ordeal.

Mike N2 months ago

2 months ago

Had one of their company vans deliberatly try run me off the road an hour ago, I was sitting on 70k/hr in a 60 zone, he came flying up behind and sat about 1.5m from my bumper, so I took my foot off the accelerator to get him to back off, he went to overtake me on the one lane each way road, which I was fine with as long as he was gone, until when he was directly next to me he started merging back into my lane, came incredibly close and would have absolutly caused a collision if I hadnt have swerved off the road into the stones and dirt last second! This happened at 10:10pm 27/6/26 on Napoleon Rd in Rowville Vic. Who ever it was driving your dark blue van with your company logo all over it needs a talking to.<br><br>Hi, thanks for the response, I was hoping for a response like that as its important for all involved that these matters are followed up and taken seriously, Because of that response I have changed my 1 star rating to 5 stars as I dont believe its fair to degrade your whole companies rating because of the actions of one employee after hours as long as the issue is being delt with in the correct way. Thanks.

AndamanDroneArt Toucan3 months ago

3 months ago

Just got a new KTM 390SMCR and Andrew was very helpful throughout the entire process, my first supermoto and very happy with the purchase and purchase experience