Customer Success Mixtape

Customer Success Mixtape has been a member of Linktree for 4 years and joined in June 2022. The social media accounts linked to from Customer Success Mixtape are: • LinkedIn Besides social media accounts, csmixtape has populated their site with: • Episode 2: Three Practical AI Use Cases for CS Leaders with Emilie Dubau • Beyond the Basics: Capacity planning for CS Leaders with an AI co-pilot · Luma • Just One CS Thing - Value Realisation Programs • 30 proven ways to turn customer feedback into revenue opportunities - SaaSiest • How to unite your company around Customer Centricity | Pulse Library • What does it take to be a Director of Customer Success? • Créer un programme de valeur pour guider les clients vers le succès • 5 ways you can leverage your CS org to drive ARR growth (SaaSiest 2024) • CS Conversations Podcast • How to create an Outcome Framework • 5 pillars of a Customer Success Strategy • 4 SaaS metrics to obsess about • 4 AI tools for Customer Success Managers • Sing it to your customers vol.2 • Customer Success Metrics • 6 Elements of a Business Review • Sing it to your customers • Interview Template for Measuring CS skills • 5 reasons why CS should own expansion • Powerful Manual Health Score • 5 content ideas to promote customer feedback • Train & Develop CSMs (Pulse Europe 2016) • 6 Ingredients of Customer Centricity • Land & Expand (Engage Paris 2019 - in French) • Simplify Customer Onboarding (Pulse Europe 2017) • 7 questions to ask your customers about implementation • Employee Survey on Customer Centricity • Insightful Customer Exit Interviews