Question 1

What is "CNFans"?

Accepted Answer

CNfans is a shopping and shipping agent that helps people around the world buy products from China easily.

Question 2

What Is a "Spreadsheet"

Accepted Answer

A **spreadsheet** is a table used in **Google Sheets** to organize and store the best selected products in one place for easy tracking and comparison. (**Use The CNFansFlo Spreadsheet**!)

Question 3

How can i purchase/Order?

Accepted Answer

How to Order with CNfans

1️⃣ Register on CNfans to access customer support, storage (90 days free), and international shipping.
2️⃣ Select products from Chinese e-commerce sites, copy their links, and paste them into CNfans OR use the CNFansFlo spreadsheet for a clear order overview.
3️⃣ Choose details (color, size, quantity) and checkout—CNfans will handle the purchase.
4️⃣ Quality check is done upon arrival at the CNfans warehouse, ensuring accuracy and after-sales support.
5️⃣ Ship your order by selecting items from storage and choosing a logistics provider for delivery.

Question 4

How to use CNFans coupons?

Accepted Answer

CNFans coupons are only divided to 2 kinds of coupons, one is redemption code, another is pure shipping coupon.

Redemption code: fill in the code you get on "user center" page, you can exchange sevel shipping coupons.
Pure shipping coupon: just directly copy and apply it when you pay for international shipping fee.

When you plan to use one coupon you have, if one of your coupon usage methods fails, try another one.

Question 5

How can i get Help from CNFans?

Accepted Answer

As more and more people try our service, we also receive more and more questions before and after the sale.
At present, there are 3 main types of teams that we can assist with our services:
1. Customer Service (Online or Email)
2. Ticket (Contact your agent)
3. Discord Mod/Helpers
In addition, our community is full of great and helpful users.

CNfans Ticket: “my account”-”orders”/”parcel”-”contact”
Email: care@cnfans.com
Online customer service: https://cnfans.com/ (Blue chat box in the lower right corner)

Question 6

How do i track my parcel?

Accepted Answer

To track your parcel, you can either click on “Parcel” and then “Tracking” to get the exact information, or you can copy and paste the tracking number into 17Track or Aftership to get your domestic information. You can also use the app of your local carrier by doing the same.

Question 7

What should I do if my order status is "Purchased" for many days or there’s no domestic logistics update in the "Seller Sent" status?

Accepted Answer

Handling Delays in "Purchased" or "Seller Sent" Status

- "Purchased" Status: Your agent paid for the item, but it hasn't shipped yet.  
- "Seller Sent" Status: Seller has shipped the item to CNFans and updated the tracking.

Normal process:  
Purchased → Seller Sent → Stock Arrived (3-7 days)

Reasons for Delays:  
- "Purchased" status takes too long:  
  - Slow seller shipping  
  - Product out of stock  
  - Pre-sale item  
- No update in "Seller Sent":  
  - Seller may have falsely marked as shipped.

What to Do:  
1. Wait 3+ days, then contact your agent.  
2. Agent will follow up with the seller for shipping time.  
3. If no reply after 2 more days, consider canceling and choosing another seller.

Question 8

What do the different order statuses mean, and how long does it take to receive a refund?

Accepted Answer

-Order Pending: Your order is awaiting confirmation. The  balance is due immediately.
-Order Processing: Your order is being prepared. The balance is due within 1 day.
-Purchased: The item has been purchased, and the refund will be processed within 1-3 days to your balance.
-Stock Arrived: The product has arrived at the warehouse. 
-Quality check (QC) will be completed, and the refund will be processed within 3-9 days to your balance.

Question 9

How long will my order take from placing order to arrive at CNFans warehouse?

Accepted Answer

Note: the following info is just for reference

1. From placing order to purchase your order by your agent, usually 1 working day (order status change: order pending-order processing-purchased)
2. Waiting for the seller sends the item out from their warehouse, depends on the seller's processing time. (order status change: purchased- seller sent)
Different seller has a different processing time, usually 1~5 day. But for more specific time, you can use the average shipping time as a reference (see the below pic)
3. Seller sends the item to our warehouse, usually 3~5 days. (order status change: seller sent-stock arrived)

Question 10

What is a "Batch"

Accepted Answer

Batch – A collection of shoes made by a specific replica factory. Examples include LJR, GX, PK, DGC, and Y3, though there are many other factories beyond these few.

Question 11

What is a "Agent"

Accepted Answer

An agent is an online organization that assists you with purchasing, quality checking (QC), storing, and shipping items internationally. You pay the agent for your items and international shipping. They handle all the steps in between, including contacting the seller, making the purchase, managing returns, and storing your items in their warehouse.

Question 12

What does "TTS", "OOS", "QC" and "FF" mean?

Accepted Answer

- **TTS (True to Size)** – The item fits as expected based on standard sizing.  
- **OOS (Out of Stock)** – The product is currently unavailable.  
- **QC (Quality Control)** – Photos provided by sellers or agents to inspect for defects and flaws before shipping.  
- **FF (Freight Forwarder)** – A company or service that handles the international shipping of goods.

Question 13

After I withdrew my money from balance, why haven't received the money?

Accepted Answer

After you submit one withdrawal request
You created one withdrawal ticket on "enquiry" page.
CNFans will proceed with your request within 1~3 days.

Once your withdrawal request is proceeded successfully
CNFans will notify you through the ticket on "enquiry" page.
Your withdrawal is expected to arrive in 1~15 working days, depending on the processing time of the bank of your card.

Question 14

How many free storage time I have?

Accepted Answer

Order has 90-days free storage time
After your order is stored in warehouse (becomes "stored in warehouse" status), your order has 90 days free storage time.
You can submit your order on any day of the 90 days for parcel packing.

Parcel has 30-days free storage time
Once your parcel is packed up successfully, your parcel has 30 days of free storage time.
You can pay the shipping fee on any day of the 30 days and wait for parcel shipping.

NOTE
Once your order/parcel has exceeded the free storage period and you have not submitted your order or paid for the shipping of the parcel, we automatically default that you agree to your order/parcel being destroyed

Question 15

Why should i Join the CNFansFlo Telegram group?

Accepted Answer

Because you will get News and daily the best finds we have selected for you!

Question 16

Who sells the best (insert shoe here)?

Accepted Answer

The seller does not matter. The batch is the only thing that matters. All reputable sellers carry the same batches. Choosing which seller to buy it from is just a matter of preference. If you get it from “Seller A” or “Seller B” it will be the same thing if it's from the same batch. If you type a batch name in the search bar you will quickly realize people are getting it from multiple different sellers.

Question 17

what should i do if my question still exists or has not been answered?

Accepted Answer

feel free to contact me on my socials or directly via my email:
CNFans.Flo@gmx.de

@cnfansflo

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