Question 1

How to update Netflix household on TV/Phone?

Accepted Answer

You will receive credentials for both Netflix and Gmail via WhatsApp.

•To verify the household or retrieve the verification code, you can log in to the associated Gmail account using the same credentials.

•Please do not make any changes to the account. If you do, you will lose access and will not be eligible for a refund.

For a better understanding, you can find a video about updating your household here.

Question 2

Why do we get this household message?

Accepted Answer

This message appears because Netflix has stopped account sharing. When Netflix detects a login from a location different from the original registration IP address, it triggers this message.

To make the process easier, we provide you with email access so you can directly verify your device on Gmail and use it normally again .

Question 3

Is there a permanent solution, or can a one-time verification be done to update the household?

Accepted Answer

Unfortunately, there is no permanent solution. You will need to manually verify your device on Gmail each time this message appears.

Question 4

What should I do if I encounter an issue with my subscription/account?

Accepted Answer

If you face any issues with your subscription or account, please message us on WhatsApp, and we will either fix the issue or replace your account.

Question 5

Can I get a refund for my subscription?

Accepted Answer

Refunds are only issued in cases where we fail to provide the service or in the event of a technical issue. Claims for refunds can be made within the first week of subscription. Subscriptions like IPTV are non-refundable but can be replaced with another subscription of your choice.

Question 6

How long does it take for you to respond to customer inquiries?

Accepted Answer

We typically respond within 5-10 minutes. If it takes longer, please leave us a message, and we will respond to you as soon as possible. Kindly avoid making repeated calls during this time.

Question 7

Do you offer referral rewards?

Accepted Answer

Yes, we offer a referral reward! For each successful referral, both you and your friend will receive an additional 10 days added to your subscription. Please note that this offer applies to all subscriptions except IPTV.

Question 8

What should I do if my payment fails?

Accepted Answer

Please make sure to send us a screenshot once you complete your payment. If your payment fails later, please update us, and we will assist you in resolving the issue.

Question 9

How can I make a payment and what are the available payment options?

Accepted Answer

You can make payments either via a recharge machine or through the app. We accept the following payment methods:
	•	e&money
	•	Botim
	•	Bank transfer
	•	PayPal

⚠️ Note: Payments via Du or Etisalat are not accepted and are non-refundable.

You can find the link below to go directly to the payment page.

https://linktr.ee/streaming_bytes

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