Question 1

How can I get fresh bottled drinking water delivered to the unit?

Accepted Answer

There are a few easy options:

1. Buy water at a local grocery store in Tulum. 
   
    You can buy 10-liter drinking water jugs at either La Comer or Chedraui, and bring them back to the unit. These bottles have carrying handles, but weigh around 22 pounds/11kg each.

2. Use Agua Viva, a local water-delivery service.
   
To refill bottles, send a WhatsApp message to Agua Viva @ 529842172022

They typically deliver between 12:00–1:00 p.m. and will bring 20-liter bottles directly to the unit.

You’ll give them the empty 20-liter bottle, and they’ll replace it with a fresh one.

The cost should be 80 MXN per 20-liter bottle, but please confirm the current price and delivery time when ordering.

You need to be present for delivery.
Cash payment required upon delivery.

Question 2

When are the two restaurants at Siwa open?

Accepted Answer

As of today (May 5th, 2026), the restaurant at Siwa Eleve is open for breakfast 7 days a week from 8:00am to 11:30AM.

The restaurant at Siwa Tulum (Profundo) is open from 12:00 noon to 5PM for Lunch and 6:00pm to 10:00pm, 7 days a week for dinner.

Here is a link to the Profundo site, which includes links to the menu: https://www.siwatulum.com/en/hotel/the-restaurant

Question 3

How can I learn more about the Longevity Lounge and spa-services at Siwa and book a reservation?

Accepted Answer

Click this link to learn more and book: 
https://www.siwatulum.com/en/spa-wellness

Longevity Lounge: 
A unique spa in Tulum where relaxation begins at the cellular level. Through cutting-edge technology and 5+ specialized devices, it stimulates collagen, combats jet lag, reduces stress, and restores your energy. Immediate results, deep wellness, and an experience that transforms from the inside out.

Inhala Spa: 
(at Siwa Tulum across the street)

Ready to relax? Our wide range of treatments uses natural ingredients and ancient techniques to revitalize your senses and balance your vital energy.

Question 4

How can I contact the concierge at Siwa Élevé?

Accepted Answer

The concierge at Siwa Élevé is available 24 hours a day, 7 days a week.

To reach the concierge, call or text: 52 984 177 7059

Question 5

What events are happening at Siwa this week?

Accepted Answer

Events Link coming soon

Question 6

What is the contact information for Siwa Élevé, including its mailing address?

Accepted Answer

Siwa Eleve 
77765, Supermanzana 15 Manzana 259, 77760 Tulum, Q.R., Mexico

Siwa Eleve Front Desk: 52 984 177 7058 
Siwa Tulum Front Desk: 52 984 277 2954
Email:  reservas-dna@siwacondos.mx
https://www.siwatulum.com/en/en

Question 7

How can I order from local restaurants and have my food delivered to Siwa Eleve, like Uber Eats?

Accepted Answer

There are several great food delivery services in Tulum, including Tomato and Uber Eats.

Once you’ve downloaded your preferred app and set up your account, browse the available restaurants and use the following delivery address:

Siwa Élevé
77765, Supermanzana 15 Manzana 259
77760 Tulum, Q.R., Mexico

Be sure to include your name and unit number in the notes (e.g., Siwa Élevé B2-103).

Note: You will need to meet the delivery person outside the front gate of Siwa Élevé.

Question 8

How do I use the all-in-one Samsung washer/dryer?

Accepted Answer

Unlike using a separate washer and dryer, the Samsung all-in-one washer/dryer uses steam to dry your clothes, and thus needs to be used in a specific way.

First, watch this short tutorial video:

Steps: 
1. Turn on washer/dryer
2. Set Wash Cycle to the "1" Label. (works for most loads) 
3. Set Drying time to 60 minutes, by pushing the "2" Label till "60" appears in the window. (NOTE: 60 will only appear for a few second, then the display will show the total wash and dry time, which should be 2:25)

4. Add HE (High Efficiency) Liquid Detergent ONLY, to the far left try.

Important: 
* Only use a small amount of HE liquid detergent (LEVEL 1 MAX) 
* Only fill the drum ½ full of cloths. 
* ALWAYS wash towels and bed linens seperately 
***If you don't, your clothes will never dry.

The Treehouse @ Siwa Eleve

Luxury eco-conscious jungle residence @ Siwa Eleve with private plunge pool, rooftop deck, spa tub, dishwasher, restaurant, spa amenities & easy beach access.

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