Question 1

What certificates does Shayp have?

Accepted Answer

We are currently getting ISO 9001 and ISO 27001 certififcations - but it takes a little while!

Whilst we don't have ISO 14001, we have strict environmental and sustainability standards - we recycle and retrofit 99% of our devices, most of our products are made in Europe with utilising land transportation instead of air, and of course, we save millions litres of water each year!

Question 2

How do I return a device?

Accepted Answer

Please send us an email support@shayp.com, or you can directly send us the device back to:

Shayp SA
70 Rue aux Laines
1000 Brussels

Question 3

My device doesn't work

Accepted Answer

Sorry to hear your device isn't working. Before getting in touch with us, there are a few things you can do first.

1. Reboot your device (navigate tot he support section to download a rebooting guide)

2. If that doesnt work, try fully unplugging the device and turning it off for a few minutes, then set up again.

3. If that doesn't work, make sure the pulse emitter is properly installed, and the wiring is correct (check the support guides in this linktree)

4. If it still isn't working, please contact us via email at support@shayp.com

Question 4

What's your address

Accepted Answer

Shayp SA
70 Rue aux Laines
1000 Brussels

Question 5

What's your VAT number?

Accepted Answer

VAT: BE 0682.631.956

Question 6

I got this package in error

Accepted Answer

If you got the package in error, no worries. Just contact us by email support@shayp.com

Question 7

What's the next step after getting a package?

Accepted Answer

Download our installation guides, and contact orders@shayp.com to set up an online meeting to help you install the devices and get set up!

Shayp Support

Your go-to for device installation, maintenance & support! ⚙️🔧

Product Safety Certificates

Troubleshooting

Getting Started with Shayp

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