Question 1

How do I book in?

Accepted Answer

Simply hit the “Book Now” button and follow the prompts to the Timely platform

Question 2

Do I have to make an appointment?

Accepted Answer

Yes. NO WALK-IN’s. Bookings are essential; as I am not available in-store 24/7 and my availability varies week to week due to other business commitments

Question 3

I’m having trouble booking in, what do I do?

Accepted Answer

Sorry, we are unable to book you in. This may be due to you having not shown up to a previously booked appointment, or you may have an amount outstanding on your account. To rectify this, please be advised a $20 administration fee will need to be paid.
PayID: 0499834344
Bank: NAB
BSB: 086-006
Account: 488690155

Question 4

What is your availability?

Accepted Answer

All available appointments can be viewed via the online booking platform Timely.

Question 5

How much are your piercings?

Accepted Answer

Prices for services can be found on the Timely booking platform. All prices include initial jewellery

Question 6

How do I pay?

Accepted Answer

Timely requires you to pay a deposit at the time of making an appointment. Card surcharges apply. Cash and bank transfer / PayID accepted after your appointment.

Question 7

Do I have to pay the deposit?

Accepted Answer

Yes. This secures your appointment and safeguards my business from “no-shows” which blocks time for others. Time is money!

Question 8

What if I don’t want to put my card details online?

Accepted Answer

The only way around it is to contact us directly, pay your deposit by transfer and we can manually put you on the system. No deposit = No appointment.
PayID: 0499834344
Bank: NAB
BSB: 086-006
Account: 488690155

Question 9

Does the deposit amount come off my total bill?

Accepted Answer

Yes of course. However, if you do not show up or reschedule, Princess Puncture reserves the right to retain your deposit.

Question 10

Will my deposit be transferred if I reschedule my appointment?

Accepted Answer

Absolutely, as long as you give 3hrs notice or reschedule the appointment yourself via your Timley account. Failure to do so means you forfeit your deposit

Question 11

Will I be charged card processing fees?

Accepted Answer

Yes, Princess Puncture is not liable for absorbing any card processing fees on deposits or balance payments.
To avoid further additional fees, please pay the balance by cash or bank deposit/PayID on the day of your appointment
PayID: 0499834344
Bank: NAB
BSB: 086-006
Account: 488690155

Question 12

Can I reschedule or cancel my appointment?

Accepted Answer

Certainly, please do so via the confirmation link sent by email or SMS

Question 13

Do I have to show my ID?

Accepted Answer

It is an insurance requirement to assure accurate identification is confirmed.

Question 14

What forms of ID are accepted?

Accepted Answer

Photo ID is required for all persons having a piercing appointment. These can be a Driver’s Licence, Proof of Age Card, Passport. In the case of younger clients, parent or legal guardians must provide their photo ID along with a government issued document such as Birth Certificate of child, Medicare Card, Centrelink Card, Student ID Card, Smart Rider

Question 15

What if I don’t have my ID with me?

Accepted Answer

You will need to show a screenshot/photocopy of at least 2 ID documents, one must have your date of birth and preferably your photo.

Question 16

Where are you located?

Accepted Answer

On Central Walk, in Joondalup. Upstairs from Katsuya Japanese. Look for the “Body Piercing” sign above the entry.

Question 17

Do you have an elevator or escalator?

Accepted Answer

Unfortunately, not. Please avoid bringing prams, trolleys, mobility aids, scooters. Apologies for any inconvenience this may cause.

Question 18

Is parking available?

Accepted Answer

Not directly. Street parking is available on surrounding streets; please note that City of Joondalup do charge for parking during the week. (using the EasyPark app is user-friendly) Alternatively, park at Lakeside Shopping Centre if you don’t mind a short walk.

Question 19

Can I bring a friend or family member for support?

Accepted Answer

Sure can! Princess Puncture prefers and encourages clients to have a support person. It can make it a more relaxed and fun experience. All persons under 18 should be always accompanied by a parent or legal guardian

Question 20

Can I bring my own jewellery?

Accepted Answer

For a new piercing, the jewellery must be of high quality and from a reputable retailer. To maintain your safety, the jewellery will need to be cleaned and sterilised by Princess Puncture BEFORE your appointment. This process takes 1.5hrs so be sure to plan ahead and bring it in a few days prior to your booking. 
If it is for a jewellery change of a healed piercing, just bring along to your appointment on the day. Service charges apply if the piercing was not originally performed at Princess Puncture. This is to cover my time, any consumables used and reprocessing tools that may be required during the service.

Question 21

How much is your jewellery?

Accepted Answer

Prices vary depending on style, size and material. An online store will be available in the near future for you to view and purchase directly from. Until then, you are welcome to enquire for a quote.

Question 22

Do you sell aftercare?

Accepted Answer

Princess Puncture only recommends the use of sterile 0.9% Sodium Chloride solution to clean all piercings. Neilmed Piercing Aftercare Fine Mist aerosol cans are available in store. Small (aeroplane friendly) 75ml cans are $15, Large 177ml cans are $20. It is not mandatory to purchase this product; however, Princess Puncture cannot be held responsible if you use an alternative product and experience adverse reactions. “Piercing Sprays” on the market contain unnecessary ingredients and preservatives which could be harmful to the healing process. Please follow recommendations to protect your health, safety and investment.

Question 23

Do you sell gift vouchers?

Accepted Answer

Online “virtual” gift cards are available in several value options. You may also choose to pre-pay a specific piercing service if you prefer. Physical gift cards are not currently available but watch this space…..

Question 24

I’m having trouble healing my piercing, what should I do?

Accepted Answer

Follow the aftercare instructions given to you at the time of your piercing. DO NOT remove the jewellery as the skin will close, trapping any bacteria inside, making it harder to heal and will take longer. If you accidently bumped it, got it caught in your hair, clothing or have been excessively touching it, even slept on it prematurely; go back to twice daily cleaning. Remove all causes of irritation and do not touch it. If it doesn’t settle back down after a few days, please contact Princess Puncture via email (help.princesspuncture@hotmail.com) Facebook or Instagram messages with clear photos and a description of what has been happening.

Question 25

I want to talk to someone, how can I contact you?

Accepted Answer

Most frequently asked questions will be answered by a chat bot programmed by Princess Puncture. If you can not get the answers you need, please send an email to avoid multiple automated messages. 
Help Desk: help.princesspuncture@hotmail.com

Princess Puncture

💉 Professional Body Piercing by a Qualified Enrolled Nurse ✨

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