Authorized dealer & Relocation Manager with Carolina Smart Home

Jordan Williams | ADT Official: Facebook | Linktree

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Here's why Carolina Smart Home stands out:

Sean Sammons was amazing! He was very thorough in his explanations of the equipment capabilities and his recommendations. He arrived on time, left no mess, and worked efficiently and quickly. Sean was pleasant and courteous and I would highly recommend and utilize him again!

My experience with Shawn Sammons was excellent. He made the entire setup process smooth, informative, and impressive. His professionalism and knowledge truly stood out, and I would highly recommend him to friends and family. Shawn is a valuable asset to the ADT team.

Shaun Redd was absolutely fantastic! Installation was quick and he was very professional, courteous, knowledgeable, and personable throughout the entire process. He made sure I knew how to use the system and navigate the ADT app and answered all my questions.

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Jordan Williams | ADT

I had a troubling experience with a Carolina smart home and their dealer representative, Dedric. I was approached with an offer to become an ADT affiliate and was assured by Dedric that there would be no upfront costs, and that I would receive leads and support in return for referring clients to ADT services. Based on these representations, I moved forward with the sign-up process. However, after committing, I was abruptly informed of unexpected and significant fees, specifically, $900 to join and an additional $900 per closed lead. These costs were not disclosed upfront and would have absolutely impacted my decision to proceed. I was also told there would be a “trial period,” which was not clearly defined or explained prior to joining. Furthermore, the pressure to sign up was excessive and persistent, and the terms were presented in a way that was both rushed and vague. This created a highly uncomfortable and stressful experience that did not reflect the integrity I would expect from an organization affiliated with ADT. Due to the misleading nature of the communication, I informed Dedric that I would no longer be moving forward and that I would be reporting the interaction. I have also shared this with my local Realtor association to ensure others are made aware of these tactics. What is more troubling is that, upon informing Dedric that I would be contacting ADT Corporate to report the matter, I received a threat of legal action for doing so. I find this both unacceptable and unethical. As a prospective affiliate, I should be free to voice concerns about potential misconduct without being intimidated or silenced. I switched to Vivint and have been pleased with their customer service so far!

ROSCOE OUR TECH WAS PHENOMENAL!!! Super friendly, amazing quality work, love to see that he loves what he does. Also need to mention John, Sean, & Maxwell!!! They took care of everything and even past set up to ensure our home was taken care of. I am so glad we signed up

Sean Sammons did an excellent job installing and explains our new ADT security system. He was very friendly, professional, knowledgeable, and efficient. Couldn't ask for a better experience.

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