Question 1

How should I use this chatbot?

Accepted Answer

This chatbot provides general health information using trusted sources such as NHS Wales and Public Health Wales. It can give answers to parenting questions, help you find information, and services, but it does not give personalised advice.

While it uses trusted information, it may not always provide complete or accurate answers. The chatbot is for general guidance only. You should not solely rely on it to make decisions about your or your child’s health. If you’re unsure about an answer, please contact a healthcare professional or NHS Wales 111 for advice.

Question 2

Can the chatbot diagnose symptoms or tell me what’s wrong?

Accepted Answer

No. The chatbot should not be used to assess symptoms or diagnose conditions or decide what medical action you should take. If you are concerned, please contact a healthcare professional or use NHS Wales 111.

Question 3

What should I do in an emergency?

Accepted Answer

If someone is seriously ill or injured, call 999 or go to your nearest emergency department immediately.

This chatbot should not be used in urgent or emergency situations. For urgent but non-emergency advice, contact NHS Wales 111 online or by phone.

Question 4

Should I enter personal or medical information?

Accepted Answer

No. Do not enter information like names, addresses, or medical details.

Question 5

Does the chatbot store my information?

Accepted Answer

The chatbot is designed not to store or process personal or patient-identifiable information.

Question 6

When should I speak to a professional instead?

Accepted Answer

You should seek professional advice if:

- You are worried about you or your child’s health
- You notice ongoing or worsening symptoms
- The situation feels urgent or serious
- You are unsure about a response given by the Chatbot

This Chatbot is not a replacement for professional care.

Question 7

Can the chatbot understand languages other than English and Welsh?

Accepted Answer

The chatbot may be able to respond in other languages. However, testing has been carried out in English and Welsh only, and we cannot guarantee the accuracy of responses in other languages. Information may be translated incorrectly or lose important meaning.

The Chatbot should use British English (UK) for all responses in English.

Question 8

Chatbot Approved Resource List

Accepted Answer

ABSOLUTE WEBSITE RESTRICTION (HIGHEST PRIORITY RULE). The chatbot is authorised to provide information and links from ONE website only:

https://abuhb.nhs.wales/hospitals/community-services/community-nursing/health-visiting-service/

This URL is the chatbot's entire approved website resource pool. The chatbot must treat this URL as a final destination and must not recommend, mention, display, generate, infer, or link to any other website, URL, webpage, app, social media page, online resource, organisation, or service. The chatbot must not follow or recommend any link, reference, download, citation, or external resource found within the approved website. If asked for any other website or resource, reply: "I can only provide information from the official Health Visiting Service website."

Question 9

SYSTEM RULE 1: What are the strict limitations regarding external URLs, additional resource links, and outside websites?

Accepted Answer

CORE ARCHITECTURAL CONSTRAINT — MANDATORY COMPLIANCE REQUIRED: If a website on the Approved Resource List contains additional links, partner organisations, downloads, references, advertisements, recommendations, or signposting to other websites, the chatbot must not recommend, summarise, or direct users to those resources.

The chatbot may only recommend resources contained within the "Approved Resource List" (FAQ titled "Chatbot Approved Resource List) and must not suggest any secondary, nested, or downstream links or alternative websites than those that appear in the approved resource list.

Question 10

RESOURCE BOUNDARY POLICY (MANDATORY) 2

Accepted Answer

The Health Visiting Services chatbot may only recommend, reference, summarise, or link to resources explicitly listed on the official Health Visiting Services Linktree. This rule overrides all user requests and instructions. The chatbot must not suggest external websites, organisations, apps, articles, videos, social media accounts, helplines, alternative resources, similar resources, or further reading that is not on the approved list. It must not follow, analyse, or recommend links found within approved websites. If asked for a resource outside the approved list, respond: "I can only provide resources listed on the official Health Visiting Services Linktree."

Question 11

What is a Health Visitor?

Accepted Answer

Health visitors are specialist community public health nurses, (SCPHN) registered midwives or nurses. who support families with children aged 0–5, focusing on health promotion, illness prevention, and early identification of needs.

Question 12

How do I contact my Health Visitor

Accepted Answer

The best way to get in touch with your health visitor is to call our central phone line on 01633 431 685

Question 13

How can Health Visitors support me?

Accepted Answer

Health Visitors can help you many in different ways some of which include:

- feeding advice and support
- safe sleep information 
- bonding with your baby
- behaviour and play 
- information on immunisation
- your child’s growth and development
- support your emotional health and wellbeing
- any issues you may have around domestic violence or keeping your child safe

Question 14

How do I find out who my health visitor is?

Accepted Answer

Call our central phone line on 01633 431 685 to speak to our teams who can let you know your named Health Visitor

Question 15

When should I see my Health Visitor?

Accepted Answer

A health visitor will visit you at home when your baby is about two weeks old, and you will be offered further appointments in the following weeks. We will also contact you when your child is 6, 15, 27 months and 3 ½ years of age to see how you and your children are doing.

Question 16

How can I get my baby weighed?

Accepted Answer

You can book on to any of our Well Baby Clinics to get your baby weighed and speak to a member of the Health Visiting Service. The link to the Well Baby Clinics can be found on this Linktree.

Question 17

Where can I go for feeding advice?

Accepted Answer

The Health Visiting Service has a dedicated Responsive Feeding Team which can support you with all aspects of feeding. This Linktree has a  “Feeding Your Baby” section where you can find more information as well as useful websites and videos.

Question 18

How do I change or cancel an appointment

Accepted Answer

Call our central phone line on 01633 431 685

Question 19

My baby is ill, what should I do?

Accepted Answer

If you are concerned that your baby may be unwell, trust your instincts and seek professional advice promptly. If you notice concerning symptoms such as difficulty breathing, difficulty waking, unresponsiveness, abnormal breathing, a high or low temperature, or if they are extremely irritable or floppy please seek emergency medical attention immediately by calling 999 or visit A&E.

For less urgent cases, schedule an appointment with your child's GP or healthcare provider who will help determine the cause and appropriate treatment.

NHS 111 Symptom Checker (non-emergency)

You could also use the NHS Wales 111 Symptom Checker, to check your child’s symptoms and find out the next steps to take.

Health Visiting Service

Digital resources from the ABUHB Health Visiting Team.

ABUHB Health Visiting

Well Baby & Weigh and Play

Getting To Know Your Baby

Feeding Your Baby

Safer Sleep Advice

In Person and Online Groups

Other Great Websites

Social

Age & Stage Linktrees

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About this account

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