Question 1

Why am I paying for the full month if I’m moving in on the 14th?

Accepted Answer

You are not paying for a “full month” and only living in your apartment for half the month. Per your lease agreement, the total cost to live at Arden Villas from August 14, 2026, to July 22, 2027, is divided into 12 equal monthly installments, each due on the 1st of the month for your convenience. Your first payment isn’t due until move-in because you haven’t received your keys yet. However, the lease was never advertised or stated as a per-day rental, so the monthly amount is not prorated. This is explained clearly on page one of your lease agreement.

Question 2

What do I do if I’m locked out of my apartment or if there’s an emergency after the office closes?

Accepted Answer

If you’re locked out or have an emergency after hours, please call the office at 407-382-1100 and follow the prompts to reach our on-call team member. They’ll guide you through the next steps.

Question 3

What hours is the clubhouse open? How do I access the amenities?

Accepted Answer

The clubhouse is open 24/7, except for the leasing office (located in the middle section of the clubhouse), which follows regular office hours.

Gym: Enter through the pool gate, turn left, and look for a white door with a key fob sensor. Tap your fob, enter the laundry room, and continue through the next door to reach the gym.

Study Rooms: Take the elevator upstairs from the clubhouse lobby, or go up the pool stairs and through the doors.

Pool & Hot Tub: Open from sunrise to sunset.

Question 4

What do I do if I have a noise complaint?

Accepted Answer

Please document the noise with a video and email us at ardenvillas@assetliving.com. For immediate concerns, contact our on-call security team so they can address the situation right away 866-305-9779

Question 5

How do I request pest control?

Accepted Answer

Pest control visits the property every Tuesday. To be added to the list, submit a pest control maintenance request through your Resident Portal, including the type of pest. You can also call or visit the leasing office to request service.

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You Found It. Consider This Fate. Premier Apartments in Orlando ☀️🌴 Just minutes from UCF! #GoKnights

Fall 27' Leasing Info

Resources

Arden Villas Archive

Residents Start Here