Question 1

Do you charge for the meet and greet?

Accepted Answer

No. About 20 minutes, no obligation. We can meet at a park near you or your place, your call. Plenty of people prefer a public spot first, and your dog gets a walk out of it.

Question 2

What areas do you cover?

Accepted Answer

Bronte and surrounding Oakville. Message me if you're just outside and I'll tell you honestly if I can make it work.

Question 3

Do you take cats?

Accepted Answer

Yes. Visits for feeding, water, litter and company. Most cat clients book once or twice a day depending on how long they're away.

Question 4

What if my dog is reactive or nervous?

Accepted Answer

Usually fine, and worth telling me before we meet. Leash reactivity, nervousness around strangers, dog selectivity: all workable with the right routine.

If it's a bite history or something I don't think I can handle safely, I'll say so honestly rather than take the booking and hope.

Question 5

Will I get updates?

Accepted Answer

Yes. I use the DoggyLogs app, so after every visit you get photos, a GPS map of the walk, and a note on how it went. Notifications come by email or text, whichever you prefer. No app download needed on your end.

Question 6

How do I get you in?

Accepted Answer

Key, lockbox, or garage code, whatever you're comfortable with.

If you book, I'll do a quick walkthrough first so I know where everything lives. Keys stay on me or at my place, never labelled with your address, and I'll return them whenever you ask.

Question 7

How do I pay?

Accepted Answer

Interac e-transfer or cash. One off visits: same day, after I send your update. Regular clients: I'll email an invoice at the end of each week covering that week's visits. Overnight sitting: half up front to hold the dates, the rest when you're home.

Question 8

What's your cancellation policy?

Accepted Answer

Cancel more than 24 hours before the visit start time and there's no charge. Within 24 hours, I charge half the price of that visit.

Rescheduling is free at any notice if I have another slot open that day, so message me before you cancel and we'll usually find a time.

If I ever have to cancel on you, you pay nothing and I'll help you find cover if I can.

Question 9

Are you insured?

Accepted Answer

Not yet. I'm just starting out and it's on my list. That's part of why the meet and greet matters: you should feel comfortable with me before anything's booked.

Viv's Pet Care

Walks, drop-in visits & in-home sitting for dogs, cats and small pets.

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