Question 1

What utilities are included in my rent?

Accepted Answer

High-speed internet and trash service are included with your monthly rent.

Question 2

What utilities am I responsible for?

Accepted Answer

Residents are responsible for electricity, water, and sewage services.

Question 3

What happens if my roommate doesn’t pay their rent?

Accepted Answer

Treehaus offers individual leasing, which means you’re only responsible for your own rental installment — not your roommates’.

Question 4

How can I pay rent?

Accepted Answer

Rent can be paid through the resident portal by setting up automatic ACH payments, paying online by card, or bringing a check/money order directly to the leasing office.

Question 5

When are move-in and move-out dates?

Accepted Answer

The 2026–2027 lease term begins August 15, 2026, and ends July 31, 2027. At this time, Treehaus only offers 12-month lease terms.

Question 6

What comes with the apartment?

Accepted Answer

Apartments are fully furnished with living room furniture, kitchen appliances, washer/dryer, bedroom furniture including a queen-size pillow-top mattress, desk, desk chair, dresser, and a 65″ flat-screen TV.

Question 7

What happens if the community is not completed on time?

Accepted Answer

In the unlikely event that construction is delayed, Treehaus will provide temporary housing accommodations at no additional cost to residents. Rent would still be due per the lease terms, but Treehaus will cover all costs associated with the alternate accommodations.

Question 8

What is the telecom fee?

Accepted Answer

The $120 telecom fee covers the cost of high-speed internet and Wi-Fi services throughout the community.

Question 9

Does Treehaus offer on-site parking?

Accepted Answer

Yes! We offer free parking for all residents. Reserved parking spaces are assigned, while general parking is first-come, first-served.

Question 10

Is the parking lot gated?

Accepted Answer

The community is not gated.

Question 11

Is guest parking available?

Accepted Answer

Guest parking will be determined closer to the completion of construction. If additional parking spaces are available, designated guest parking areas will be clearly marked and separate from resident parking.

Question 12

My student doesn’t have a vehicle — is transportation provided?

Accepted Answer

Yes! We offer a private shuttle that takes residents directly to campus. The shuttle also runs to and from downtown from 10 PM to 2 AM, plus a game-day shuttle for major campus events.

Question 13

Is renters insurance required?

Accepted Answer

Yes. Residents must carry at least $100,000 in personal liability coverage. Treehaus also partners with a third-party insurance provider offering policies that include $100,000 in liability coverage and $10,000 in personal property protection.

Question 14

How do I schedule a tour?

Accepted Answer

You can schedule a tour by reaching out to the front leasing office OR just walk in!

Question 15

What is required to apply?

Accepted Answer

We have an application fee, and we require all residents to have a guarantor who makes 3x the monthly rent and has a credit score of 600 or higher.

Question 16

What happens if my student doesn’t have a guarantor?

Accepted Answer

Please reach out to the front office as we do have other options such as a financial-aid option or a bi-yearly upfront payment plan

Question 17

When is rent due?

Accepted Answer

Rent is due on the 1st of each month and considered late after the 3rd. Late fees will apply per the lease agreement.

Question 18

What amenities are offered?

Accepted Answer

- 24-hour fitness center 
- Reformer Pilates studio 
- Sauna + cold-plunge contrast therapy 
- Pickleball courts 
- Resort-style pool 
- Game room 
- Clubhouse 
- Podcast studio 
- Study rooms 
- Coffee lounge 
- Dog park 
- Shuttle to campus & downtown 
- Controlled access 
- Package lockers 
- Reserved parking available for a fee

Question 19

Is there on-site parking?

Accepted Answer

Yes — we provide free general parking for residents. Reserved parking spaces are available for an additional fee and are assigned on a first-come, first-served basis.

Question 20

How do residents submit maintenance requests?

Accepted Answer

Maintenance requests can be submitted through the resident portal 24/7. For emergencies after hours, residents can call our on-call maintenance line.

Question 21

How long do maintenance requests take to complete?

Accepted Answer

Routine requests are typically addressed within 24–48 hours, while urgent issues are handled immediately.

Question 22

How are roommates matched?

Accepted Answer

If you don’t have a roommate in mind, our team will match residents based on a lifestyle questionnaire completed during the leasing process.

Question 23

What if my student wants to change rooms or roommates?

Accepted Answer

Room transfers may be available depending on occupancy. Fees and availability will vary by term.

Question 24

What happens if the community does not deliver on time?

Accepted Answer

In the unlikely event that the community is not ready by move-in, Treehaus will arrange alternative housing accommodations at our expense. Rent would still be due per the lease, but we ensure residents have a place to stay.

Question 25

Are pets allowed?

Accepted Answer

Yes! We are a pet-friendly community. Breed and weight restrictions apply. Please contact the leasing office for details on the pet policy and fees.

Question 26

Are short-term leases available?

Accepted Answer

Not at this time. Treehaus currently offers 12-month leases only

Question 27

What if my student needs to sublease?

Accepted Answer

Subleasing is allowed with management approval. All subtenants must complete a lease-takeover process and be approved through screening.

Question 28

Who can I contact for leasing questions?

Accepted Answer

Our on-site leasing team is available by phone, email, or walk-in Monday through Saturday during regular business hours.

treehausclemson

Townhomes & Flats Coming Fall 2026 🤩 Contrast Therapy, Reformer Pilates, & More ✨ Text (864) 633-7840 to Lease 📲 NOW LEASING FOR FALL 2026!! 🐅

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