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Jedman Snow

From the moment we walk through the door until the finalization handshake and keys everything was smooth and they worked to get me the best deal that they could while still getting something for the people who were involved. I would totally recommend at least going by to look at stock and talk to the team over there. Mike, Javier, KJ, and the rest of the team. Fantastic! Thank you for my new gladiator and thank you for making it easier than I thought it would be.

I went in hoping to get out from under my 2020 Ram 2500. I wasn’t hopeful, but everyone at LHM on 104th. My salesman was Keelan Wells and he was phenomenal! He’s young, but don’t let that fool you on his work ethic or knowledge! He worked hard to get me the right deal on a new 2026 Ram 1500 Hemi and made everything painless. I can’t say thank you enough!

Updated Review (Combined Experience):

I dropped my car off on the 16th for warranty work. I’ve worked with Ricky before for oil changes and maintenance with no issues, but this experience was completely different.

I had to constantly call for updates, and when I did get them, they were vague and inconsistent depending on who I spoke with. Nearly 7–8 days later, I was given a total cost—despite this being warranty work. When I reminded them, they seemed surprised and said there was a paperwork mistake.

I was told there were no loaner or rental options, so I paid out of pocket for a rental. Updates were important so I could manage that cost, but communication only happened when I initiated it.

On Thursday, I was told my car was completed the night before and in QC. I dropped off my rental and headed to the dealership—only to arrive and find my car wasn’t done and no one even knew who I was. My GPS showed the car had been sitting in the back lot most of the time, even though parts were supposedly in days earlier.

At that point, James stepped in and handled things professionally. He was the only bright spot in this entire experience and deserves five stars. Unfortunately, the overall service does not. Communication was poor, management never returned my calls, and service quality has declined over my last two visits.

I purchased my car here and have always serviced it here, but after this experience, I won’t be returning.

⭐️⭐️⭐️⭐️ for this part of the review. So I did a review on the service dept here on my warranty repair experience but I want to do another review on just one person in the service department named James Mulvey  unfortunately, he had to deal with me after the long charade of nonexistent updates, fake updates and not complete and truthful updates. He stepped to the plate when I went in upset unfortunately I unloaded on him a little bit more than I should’ve and he kept it professional de-escalate the situation and took care of me immediately as mad as I was that I was told my car was complete and it wasn’t. He didn’t try to lie. He gave me an honest that he didn’t know and got me into a car so I could go back to work the next day since I had to return my rental on the assumptions that my car was complete and got me in touch with somebody to get reimbursed for the rental car that I paid out-of-pocket for this man when above and beyond in a situation, he didn’t cause he wasn’t part of, but definitely saved face on how I feel about Larry Miller so five stars to him not the service department by him individually so thank you to JAMES. I appreciate your honest help your sincere desire to serve me as a customer and hope that this gets to who it needs to as far as recognition for what you did thank you.

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Jedman Snow

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