Question 1

What kind of art do you create?

Accepted Answer

We specialize in custom 70s-inspired pet portraits! We transform your furry friends into retro icons using bold colors, funky designs, and a whole lot of personality.

Question 2

What pets can I order portraits for?

Accepted Answer

Any pet! Dogs, cats, rabbits, birds—if you love them, we’ll create a groovy portrait for them.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we offer worldwide shipping. Digital versions are also available if you prefer an instant download!

Question 4

How do I place a custom order?

Accepted Answer

Simply select the size and product you’d like in our shop, upload a clear photo of your pet, and tell us any customization details (like accessories or colors) at checkout.

Question 5

Can I add text or accessories to my pet’s portrait?

Accepted Answer

Absolutely! We can add your pet’s name, funky hats, sunglasses, necklaces, or any retro accessories. Just let us know in the personalization box or message us with your ideas.

Question 6

Can I choose the colors and background?

Accepted Answer

Yes! You can request specific colors, patterns, or even a custom background. If you’re unsure, we can recommend the best options for your pet.

Question 7

How long does it take to create a custom portrait?

Accepted Answer

Once we receive your order and photo, you’ll get a proof within 3–5 business days. After your approval, prints are shipped within 7–10 days.

Question 8

Can I get a proof before the final print?

Accepted Answer

Yes! We always send you a digital proof for approval before printing to make sure you’re 100% happy.

Question 9

Can I get my order rushed?

Accepted Answer

Yes, we offer a "Same Day Proof" upgrade. Add it at checkout, and we’ll prioritize your order.

Question 10

What sizes do you offer?

Accepted Answer

We offer a variety of sizes:

A5 (small)
A4 (medium)
A3 (large)
A2 or A1 for oversized prints
Custom sizes may also be available upon request.

Question 11

Can I order just a digital version?

Accepted Answer

Yes! If you don’t want a physical print, select the "Digital File Only" option at checkout.

Question 12

What materials do you use for prints?

Accepted Answer

Posters are printed on high-quality paper for vivid colors and sharp details. Canvases are made from premium matte fabric stretched over a wooden frame and are ready to hang.

Question 13

How much does a custom portrait cost?

Accepted Answer

Prices vary based on size and product type. Visit our Etsy shop to view pricing options for posters, canvases, and digital downloads.

Question 14

Do you offer discounts for multiple orders?

Accepted Answer

Yes, we offer discounts for pair or group portraits. Contact us for custom pricing on larger orders.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and Etsy gift cards via the Etsy checkout system.

Question 16

How long does shipping take?

Accepted Answer

Shipping times vary depending on location:

UK: 3–5 business days
International: 7–14 business days
You’ll receive tracking information once your order is shipped.

Question 17

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on select items. Check our shop for details.

Question 18

What happens if my print is damaged during delivery?

Accepted Answer

If your item arrives damaged, send us a photo, and we’ll replace it for free or issue a refund.

Question 19

Can I return or exchange my order?

Accepted Answer

Since our portraits are custom-made, we don’t accept returns or exchanges. However, we’ll work with you to make sure you’re 100% happy with your portrait.

Question 20

What if I’m not happy with my portrait?

Accepted Answer

We send proofs for approval before printing, but if you’re not satisfied, we’ll revise it until it’s perfect. Your happiness is our top priority!

Question 21

How can I contact you?

Accepted Answer

You can message us directly on Etsy, or send us an email at [your email address]. We aim to reply within 24 hours.

Question 22

Do you offer custom requests outside of what’s listed in your shop?

Accepted Answer

Yes! If you have a unique idea, feel free to message us. We love working on creative and personalized projects.

Question 23

What’s the funniest accessory you’ve ever added to a portrait?

Accepted Answer

Disco ball earrings and a feather boa for a sassy greyhound! Got a funky idea for your pet? Let us know!

Question 24

Can you create portraits for multiple pets in one print?

Accepted Answer

Yes! Pair portraits and group portraits are available. Check out our shop for options.

Question 25

Can I get my portrait proof faster?

Accepted Answer

Absolutely! Add our Same Day Proof upgrade to your order, and we’ll prioritize your design. You’ll receive a proof within 24 hours of submitting your photo.

Question 26

How do I add the Same Day Proof upgrade?

Accepted Answer

During checkout, select the "Same Day Proof" option from the dropdown menu or as an add-on. If you need help, send us a message, and we’ll guide you through the process.

Question 27

Does the Same Day Proof include faster shipping?

Accepted Answer

No, the upgrade only speeds up the design process. However, once you approve the proof, we’ll begin production and ship your print as quickly as possible.

Question 28

What products do you offer?

Accepted Answer

We offer the following options:

Posters: High-quality paper prints perfect for framing.
Canvas Prints: Stretched on a wooden frame, ready to hang.
Digital File Only: A high-resolution file you can download and print yourself.

Question 29

Can I upgrade from a digital file to a physical print later?

Accepted Answer

Yes! If you purchase a digital file first, you can upgrade to a physical print by contacting us with your order details. We’ll apply the cost of the digital file toward the print price.

Question 30

What’s the process for creating a custom pet portrait?

Accepted Answer

It’s simple! Here’s how it works:

Place Your Order: Select the size and product type you’d like from our shop.
Submit Your Photo: Upload a clear, high-quality photo of your pet at checkout or send it to us via Etsy message.
Customization Details: Let us know about any special requests (e.g., accessories, background colors, or text).
Review the Proof: We’ll send you a digital proof for approval within 3–5 business days (or sooner with our Same Day Proof upgrade).
Final Approval: Once you’re happy with the design, we’ll begin production.
Shipping: Your print is shipped with tracking information provided, or you’ll receive your digital file via email.

Question 31

Can you match my home decor colors?

Accepted Answer

Definitely! If you have specific colors in mind for the background or accessories, let us know. We’ll design your portrait to complement your space.

Question 32

Can I track my order?

Accepted Answer

Yes! We’ll provide tracking information once your order ships.

Question 33

What do I get with a digital file?

Accepted Answer

You’ll receive a high-resolution JPEG file that you can print at home or with a professional printer.

Question 34

Can I use the digital file for multiple prints?

Accepted Answer

Yes! Once you purchase the digital file, you can print it as many times as you like for personal use.

Question 35

What kind of photos work best?

Accepted Answer

Clear, high-quality photos with good lighting and your pet’s face fully visible work best. Avoid blurry or dark photos.

Question 36

Can you recreate a photo of my pet that’s no longer with us?

Accepted Answer

Yes, we’re honored to create portraits for pets who have passed. If you have limited photos, contact us, and we’ll do our best to work with what you have.

The Hounds of The 70s

ᴛᴜʀɴ ʏᴏᴜʀ ᴘᴜᴘ ɪɴᴛᴏ ᴀ ᴛʀᴜᴇ ʜᴏᴜɴᴅ ᴅᴏɢ ᴏꜰ ᴛʜᴇ 70ꜱ

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