Question 1

Nourishing Light Treatment

Accepted Answer

Uses red and amber LED’s to stimulate collagen and elastin, reduces redness, improves skin tone, treats acne, and improves scars. This innovative service uses LED light therapy to help improve the appearance of facial wrinkles. Warm, soothing light + hand and arm massage + facial massage with cooling globes = BLISS. Available only at participating franchised locations.

What to expect
Warm, soothing LED light therapy is followed by facial massage using cooling globes to create a sensory experience for your whole face. It’s complemented by hand and arm massage, plus the application of professional skin care products: two masks, an antioxidant serum, moisturizer, and more.

Benefits
Helps improve the appearance of facial wrinkles

Question 2

Oxygen Treatment

Accepted Answer

Includes oxygen product that absorbs into the skin. This treatment helps the skins, hydration, tone, texture, wrinkles, collagen production, acne, and scars. This advanced brightening and oxygenating treatment featuring PCA SKIN® products detoxifies the skin while infusing it with antioxidants. The result is a radiant, healthy-looking glow.

What to expect
Like a breath of fresh air for your skin, this advanced brightening and oxygenating treatment detoxifies the skin while infusing it with antioxidants.

Benefits
Results in a smooth, purified, glowing complexion

Question 3

Jan Marini Zero Downtime Peel

Accepted Answer

This service is an updated version of the Jan Marini Glycolic Facial and is a great start for clients who are scared of chemical peels.  It provides more exfoliation than the basic facial but not as strong as the PCA chemical peel.

Question 4

PCA Chemical Peel

Accepted Answer

This treatment sheds the top layer of skin and helps with wrinkles, acne, uneven skin tone, texture, and scars.  Massage Envy ’s Chemical Peels featuring PCA SKIN provide deep exfoliation in a non-clinical environment with little to no downtime. Reveal healthier and brighter looking skin – no face filter needed.

What to expect
Chemical peels, featuring PCA SKIN® products, are customized by your esthetician to help achieve your skin goals. Visible peeling can even be limited or maximized depending on your personal preference.

Benefits
Reveals more radiant, healthier-looking skin

Question 5

Microderm Infusion

Accepted Answer

A vacuum for the skin that helps with tone, texture, wrinkles, age spots, reduces large pores, helps with acne, blackheads, melasma, and stretch marks. Includes a serum that’s infused in the skin that targets your specific needs.   Massage Envy ’s proprietary Microderm Infusion treatment provides a 3-in-1 precision-timed technology that infuses a serum when pores are most receptive for maximum hydration and brighter-looking skin.

What to expect
Your esthetician will utilize a diamond-tipped wand that simultaneously exfoliates, extracts debris to unclog pores, and infuses a choice of serums while pores are most receptive – leaving skin with a dewy glow.

Benefits
Uncovers smoother, brighter, healthier-looking skin

Question 6

Dermaplane

Accepted Answer

A manual exfoliation using a professional blade to help with skin tone, exfoliation, texture, removes peach fuzz, improves product absorption, triggers collagen production, and improves makeup application.  You can now experience it for yourself at participating Massage Envy franchised locations!

What to expect
Professional skin care products cleanse, exfoliate, and hydrate the skin while physical dermaplaning removes dead skin cells and fine ‘peach fuzz’ hairs.

Benefits
Fresh, smoother-feeling skin

Question 7

Himalayan Salt Stones

Accepted Answer

A hot stone service enhancement added to a 60 or 90 minute massage.  Transform your massage into an even more relaxing experience by adding the soothing heat of Himalayan Salt stones! These hand-carved stones work in combination with massage to ease muscle tension and stiffness while promoting deep relaxation.

Question 8

Rapid Tension Relief

Accepted Answer

A massage gun enhancement that can be added as a 10 minutes service enhancement or a dedicated 30 min stand alone service.  Target specific muscle areas by adding Rapid Tension Relief to your massage. Your therapist uses a state-of-the-art massage device that employs percussion technology to help ease muscle tension and relieve minor aches and pains.  Quiet yet powerful, the Theragun delivers both pressure and vibration to muscles at the same time. This combination offers multiple therapeutic benefits, helping to ease minor aches and pains and promoting overall relaxation.

Question 9

How will I know if I have forms to fill out?

Accepted Answer

Usually you will be made aware when you book the appointment.  Any new guest you bring along will always have forms that need updated or filled out if it is their first time here.  Generally we advise all guests to arrive 10 minutes before their scheduled time to avoid using any of their scheduled session time for forms.  If forms are not needed, you get extra decompression time while waiting comfortably in our tranquility room for your scheduled service.

Question 10

Why does my session feel less than the time that was booked?

Accepted Answer

All 30 minute services are 20 minutes hands-on, all 60 minute services are 50 minutes hands-on and all 90 minute services are 80 minutes of hands-on time.   If the client runs late and has forms to fill out, we deduct from that time because of how the appointments are booked and cannot always extend past the booked appointment time. Generally the ten minute buffer is a comfortable cushion of time between appointments to allow for a consultation with your therapists, time to change 
(dressing/undressing), and allows the therapist to flip the room before the next client's appointment time.

Question 11

What are the membership benefits?

Accepted Answer

Here is a summary overview of your wellness plan at a glance.

● The Membership Wellness Plan is $80 per month (plus tax) . First payment is 30 days from your enrollment date and you receive Member pricing immediately. The Wellness Plan is a recurring monthly charge.

● With each monthly payment, receive one 60 minute customized Massage, Facial or Stretch. Advanced Skin Care is an additional cost.  Monthly credits roll-over if not used.

● Receive additional monthly sessions at the Member
discounted rate ($70 for a 60 minute).

● Use your Membership at any location, nationwide.

● Transfer an accrued package to a friend or family member for $10 to a new guest each month and to the same person once every six months.

A variety of Service Enhancements are available to Add-On to any service

Question 12

Will there be any surprise charges?

Accepted Answer

No, there shouldn’t be any surprises.  Every month your membership billing will occur.  When you arrive for service, we process any available accrued packages (wellness sessions) first.  If one is not available, you will be charged your member rate for the service held and any service enhancements that were added at your request to customize your session.

Question 13

What if I only want part of my body massaged for my session?

Accepted Answer

You can ask for either a full-body massage (for general relaxation) or a customized session focusing on specific parts of your body. And remember, your comfort matters. Feel free to talk with your therapist as much, or as little, as you wish.  A massage should make you feel good and communication with your therapist is key. You can tell your therapist that you’d like more or less pressure, what areas you’d like to target, what might be causing you discomfort, and more. Your feedback will help them deliver the best experience possible.

Question 14

What’s the difference between a 60 minute and 90 minute facial?

Accepted Answer

Your Customized Facial starts with a cleanse/steam treatment, skin analysis, customized exfoliation mask, and extractions (as needed). Your session will conclude with a customized treatment mask and finishing treatment. A 90-minute session includes the same steps as the 60-minute session, but with more time and attention spent at each stage of the facial process.  A facial is an overall relaxing experience. However, there may be occasional, minor discomfort associated with the extraction process of a facial. Always maintain open lines of communication with your esthetician.

Question 15

What if I want to try a stretch session?

Accepted Answer

Wear or pack comfy clothes that allow you to move freely during your stretch session. You’ll also want to drink plenty of water, so your muscles and soft tissue are hydrated for maximum benefits (and bendiness).  You’ll review your personalized form with your stretch provider and discuss the areas of your body you'd like to address. Your session time includes up to 10 minutes for consultation before and after your stretch session.  After a brief warm-up, your stretch provider will begin the Total Body Stretch session starting with your neck and progressing down to your feet.  During the stretches, all you need to do is relax and breathe deeply.  Total Body Stretch featuring the Streto Method is designed to ease your mind so your body will follow.  Each stretch is held for a minimum of 30 s

Question 16

Can I book appointments myself?

Accepted Answer

Yes, You can book appointments, add enhancements, and search to see which service providers have availability regardless if business is open so you can keep coming back to your favorites.  There is a rolling 6 week visibility of schedules.  Once the App is downloaded, scroll down to the “create your account” link.  Fill out the requested form and set your password.  By using the email associated with your membership, it will connect directly with your membership benefits.  Remember to confirm your verification email to complete the process.  If you are encountering issues, please contact your store location for assistance.

Massage Envy Pickerington

Your home for best-in-class services on massages, facials, or assisted stretch.

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