@charlottemaclean

Thank you for choosing Charlotte Maclean. Please review our policies: Cancellation Policy: Cancellations must be made at least 48 hours before your appointment. Cancellations within 48 hours may incur a fee of up to 50% of the service cost; same-day cancellations may incur a fee of 100%. To cancel, ensure you speak to someone in person or on the phone; answer phone messages are not accepted. No-Show Policy: No-shows will be charged 100% of the service cost. Repeated no-shows may result in refusal of future bookings. Late Arrivals: Please inform us if you are late. We will try to accommodate you, but your service may be adjusted. If lateness causes cancellation, full charges may apply. Refunds: No refunds for cancellations within 48 hours or no-shows. Fees must be paid before future bookings. Emergencies: Contact us ASAP; exceptions are case-by-case. Booking confirms agreement with these terms.