@chakradhara_nayaka

I keep high-availability networks running and incidents resolved fast. As IT Analyst at Hertz I work across a 24/7 environment — troubleshooting Cisco switches and routers, administering network devices through the Cisco Meraki dashboard, and staging new Fortinet devices in FortiManager by applying configuration and policy packages to FortiGate firewalls, FortiSwitch and FortiAP ahead of a project rollout. On the endpoint side I manage a 450-device mobile fleet end to end in the Telstra MDM portal — enrolment, configuration profiles, OS and app updates, compliance monitoring, and remote lock and wipe — alongside a co-managed Windows estate spanning Microsoft Intune and SCCM. I run secure remote support sessions in BeyondTrust (Bomgar), work within CyberArk and Saviynt for privileged access and access requests, administer print services in uniFlow, and identify and remediate server vulnerabilities using Wiz and Seemplicity. Incidents run through ServiceNow against 24-hour SLA targets,