Question 1

What is inside the Dubai Chewy Cookie?

Accepted Answer

Each cookie has a soft, marshmallow-chewy shell with a dense pistachio-knafeh centre. The filling is built on a natural pistachio cream binder with fine kataifi strands woven through, set in natural green-gold. No artificial colour, no dry texture.

Question 2

What is the difference between the original and the strawberry edition?

Accepted Answer

Both cookies share the same dense pistachio-knafeh filling inside. The shells are different though, and that does change the flavour. The original has a cocoa-marshmallow shell with a deep, chocolatey bite. The strawberry edition has a soft, naturally strawberry-dusted shell with a lighter, fruity finish. Same filling, two distinct eating experiences.

Question 3

How fresh are the cookies?

Accepted Answer

Every box is baked the night before delivery. We do not bake in advance or hold stock.

Question 4

How long do Dubai Chewy Cookies stay fresh?

Accepted Answer

For best taste and texture, enjoy within 24 hours. Storage conditions matter, keep away from heat and humidity.

- Cool room temperature (air-conditioned): best within 24 hours.
- Refrigerated: keeps well for 2–3 days, but it will firm up. Let it sit 10–15 minutes at room temperature before eating.
- Dubai heat (not air-conditioned): quality drops fast, avoid leaving it out.
- For longer storage: it can be kept in the refrigerator for up to 1 week.

Question 5

How should I store Dubai Chewy Cookies?

Accepted Answer

Store in a cool, dry place away from heat and direct sunlight. If you prefer a firmer bite, refrigerate and allow to sit at room temperature before serving.

Question 6

What allergens are in the cookies?

Accepted Answer

The cookies contain wheat, eggs, soy, and milk. They also contain nuts and may have traces of peanuts and tree nuts.

Question 7

Can I order same day?, how does delivery work?

Accepted Answer

We offer next day delivery only. Place your order before 11:45 PM and your box will arrive the following day between 10 AM and 8 PM.

That said, if the craving hits and it simply cannot wait, send us a WhatsApp. We get it. 😉 Depending on our schedule for the day, we might just be able to make it happen.

Question 8

Do you deliver across the UAE?

Accepted Answer

Yes. We deliver across Dubai, Sharjah, Ajman, and Abu Dhabi. For any other emirates, send us a WhatsApp and we will do our best to sort it out.

Question 9

Can I order for a corporate event or in bulk?

Accepted Answer

Yes. We handle corporate gifting, events, and bulk orders. Our daily production capacity is 200 boxes. For large orders, we recommend reaching out as early as possible so we can plan ahead.

Question 10

Can I customise the packaging?

Accepted Answer

Yes, custom packaging is available for corporate and event orders. Get in touch via WhatsApp or our enquiry form to discuss options.

Question 11

Is cash on delivery available?

Accepted Answer

Yes, cash on delivery is available within Dubai.

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The kind of desserts you tell people about. Home of the Dubai Chewy Cookie. Corporate gifting, florals, and events.

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