Alexandre Fernandes Official: X | Linktree

Alexandre began his career in customer service at age 14, then progressed to managing teams in the Financial Services sector. With a background in PR, he now offers his expertise to individuals and organizations across the GTA.

About Alexandre

Alexandre is a dedicated professional with a strong background in customer service and operations, demonstrating a proven track record in fostering teamwork and ensuring operational excellence. With expertise in effective management, attention to detail, learning quickly on the job, and being a team player, Alexandre thrives in fast-paced environments. 

During his tenure at BMO Bank of Montreal as a Senior Branch Operations Administrator, Alexandre acted as a designee for the branch manager, supported compliance objectives, oversaw branch staff, and led communication plans.

As a Senior Customer Service Representative, Alexandre orchestrated staff and resource allocation, ensured compliance with working hours and duties, handled customer service complaints with a focus on positive resolution, and developed a quality assurance program to enhance team skills and motivation.

Customer Service Operations Background

Alexandre is an experienced Communications and Social Media Manager, adept at strategic thinking, media relations, crisis management, social media management, and critical thinking. With a proven track record, Alexandre has effectively driven successful campaigns, engaged audiences, and maximized brand exposure. 

Recently serving in the Office of the Council Speaker for the City of Toronto, Alexandre meticulously monitored and updated online activities, advised on strategic decision-making, and managed files related to city initiatives. 

Previously, as a Communications Assistant for the Ana Bailão Mayoral Campaign, Alexandre played a pivotal role in developing and executing communication strategies, conducting media monitoring, and ensuring the accuracy and clarity of campaign materials.

Public Relations Background

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Alexandre Fernandes

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Alexandre Fernandes

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