Medicare Concierge

Medicare Concierge has been a member of Linktree for 3 years and joined in September 2023. Resources a2cteamred has populated their site with include: • *NEW* A2C Phone Directory - 11/1/2024 • *NEW* 2024 Health Plan & Transportation Directory • *NEW* A2C Operations Directory • Travel Assessment Request Form • OKTA - My Apps Dashboard • Rideshare Zip Code Check • TX - Destination in Plan • WellCare Protocols 833-444-9088 • *NEW* Adherence Tracker 2024 • *NEW* 2024 Protocols • NICE (Schedule & Request STO) • Manual Intake Form • Abusive Caller Script & Handling • Short Notice & LYFT Time Cheat Sheet • Outlook - Work Email • NICE Engage (QA Packages) • Zing Health Protocols (now requires 48biz hr notice as of 1/1/24) • Molina Multistate Medicare Protocols • MSC Resources - Call Scripts - Trip Remarks & End Call Recap UPDATE • LYFT Tool • Outlook - Email • Lyft Lost Items • Rideshare Dispute • A2C Troubleshooting App • Attendance Policy • GMR Paid Time Off (PTO) Plan • MSC New Hire Training Manual • Adherence Tracker 2023 • September Metrics Report • August Metrics Report • Kronos (Timecard & Punches) • TEF (Missed Punches) • HP/Transportation Phone Numbers • January Metrics Report • December 2023 Agent Metrics Report • February Metrics Report • Old School TEF Form • Lyft Times & Days Notice Cheat Sheet • March Metrics Report • April Metrics Report • May Metrics Report • June Metrics Report