Question 1

What are your starting prices?

Accepted Answer

Services start at $65 and range up to $225. Pricing varies based on the style, hair density, length, and services needed.

Please note: I do not install braid styles with extensions longer than shoulder length. Final pricing will be confirmed during your consultation based on desired style and additional services needed.

Question 2

How will I receive the appointment address?

Accepted Answer

An updated confirmation email with the appointment address and final appointment details will be sent after your booking has been confirmed.

Question 3

Is there a booking fee?

Accepted Answer

All appointments require a $35 non-refundable booking fee to secure your reservation.

• The $35 booking fee will be applied toward your service total.
• Appointments are not confirmed until the booking fee has been received.
• Booking fees are non-refundable.
• Clients must provide at least 24 hours’ notice to reschedule their appointment.
• Rescheduling requests made with at least 24 hours’ notice may transfer the booking fee one time to a new appointment date.
• Same-day cancellations, missed appointments, or no-shows will result in forfeiture of the booking fee.
• A new booking fee will be required to schedule another appointment after a no-show or late cancellation.

Question 4

What services do you offer?

Accepted Answer

HAVN offers natural hair and protective styling services including crochet styles, stitch braids, natural styles (twists, wash & gos, and plaits), and wash + blow dry services. 🤎

We’re always exploring new looks and techniques. Be sure to check out our Instagram page for featured styles, recent work, and the latest additions to our service menu.

Question 5

What is included with my appointment?

Accepted Answer

A basic wash + blow dry is included with all appointment. Hair included with select styles.

Question 6

What is your cancellation policy?

Accepted Answer

Appointments must be canceled or rescheduled at least 24 hours before your scheduled appointment time.

* Cancellations made less than 24 hours before the appointment will result in a 25% cancellation fee.
* All deposits are non-refundable and non-transferable.
* Same-day cancellations and no-shows will be charged the cancellation fee and may require payment before booking future appointments.
* If hair has been purchased specifically for your appointment, the cost of the hair may also be charged.
* All cancellations and rescheduling requests must be confirmed via text message.

Question 7

What forms of payment are accepted?

Accepted Answer

HAVN currently accepts cash and debit card payments. A small convenience fee may apply to card transactions.

Question 8

Can I bring a guest?

Accepted Answer

To maintain a comfortable salon environment, additional guests are not permitted unless they are also receiving a service.

Parents or guardians accompanying a child client are welcome to remain present during the appointment if preferred.

Walk-in haircuts are available in-shop with @QueenCityCutz.

Question 9

Do you offer trims or treatments ?

Accepted Answer

Yes. Light trims and deep conditioning treatments are available as add-on services if needed.

Question 10

Do you braid past shoulder length?

Accepted Answer

Styles are currently offered for bob length and natural hair lengths only. Braiding past shoulder length is not offered unless your natural hair length already extends beyond the shoulders.

HAVN

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