Question 1

How can I recharge my coins?

Accepted Answer

You can recharge your coins using various payment methods available on Vidzo. Simply select your preferred payment method, enter the amount you wish to recharge, and follow the on-screen instructions.

Question 2

What should I do if my recharge fails?

Accepted Answer

If your recharge fails, please ensure that the payment method you're using is active and that your balance is sufficient. Try repeating the recharge process or use a different payment method. If the issue persists, contact customer support for further assistance.

Question 3

How can I resolve a dispute over call charges that seem incorrect?

Accepted Answer

If you believe the call charges are incorrect or there is a discrepancy, you can file a dispute via the "Report" section in the app or contact customer support. Be sure to provide evidence related to the disputed call for further investigation.

Question 4

How can I report violations by another user?

Accepted Answer

If you encounter a violation by another user, such as inappropriate behavior or misuse of the platform, you can report it using the "Report" feature on the user's profile or contact our support team for further investigation.

Question 5

How can I become an official agency?

Accepted Answer

To become an agency, you must meet certain criteria, such as have 10 minimum active hosts.

Please fill in the form: https://tr.ee/JRfush0t_V.

We will assign our BD team to contact you as soon as possible~

Question 6

How can I become a host on Vidzo?

Accepted Answer

If you don't have any agency that can took you in, please fill in the form: https://tr.ee/JRfush0t_V.

We will assign our BD team to give you access to start to be host and get income in Vidzo.

We have some requirements for host in Vidzo, which are:
1. Host must be a woman above 18 years old.
2. Host must not violates our community guidelines.

For more details about our guidelines, our BD team will explain to you later~

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