Question 1

1. How do I place an order?

Accepted Answer

All orders must be placed through the order link. After purchasing, you MUST complete the “Submit Your Cup Details” form so your order can be customized.

Question 2

2. How long does processing take?

Accepted Answer

Processing time is typically 3–7 business days (may vary depending on order volume). You will be updated once your order is completed.

Question 3

3. When will my order be started?

Accepted Answer

Orders are only started AFTER the customization form is submitted. Please make sure to complete the form right after purchasing to avoid delays.

Question 4

4. Do you accept custom designs?

Accepted Answer

Yes! You can choose your colors and style (Glitter or Lava). Please include all details in your customization form.

Question 5

5. What happens if I don’t submit the form?

Accepted Answer

A follow up email will be sent out. Your order will be placed on hold until your customization form is completed.

Question 6

6. Do you ship outside the U.S.?

Accepted Answer

No, only U.S shipping.

Question 7

7. Can I order in bulk or for events?

Accepted Answer

Yes! We accept bulk and event orders.

Please contact us with your order details (quantity, theme, and deadline).
A bulk order form will be sent including minimum quantity, processing time, theme, and deadline as proof of receipt to proceed.

Question 8

8. Do you offer rush orders?

Accepted Answer

Yes Rush orders are available upon request; however, an additional fee will apply.

Question 9

9. What if I enter the wrong information on my order?

Accepted Answer

If you need to make a correction, email us as soon as possible with your order details and insert the correct information. Changes cannot be made once your order has been shipped.

Question 10

10. Do you accept cancellations or refunds?

Accepted Answer

No due to the custom nature of our products, all sales are final. Once your order is placed, you agree that no cancellations or refunds can be given.

SassyCustomsllc

💕 Maternity Leave ✨Revamping behind the scenes 💅 Custom Cups, Cases & More 📦 Limited Orders Available

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