Question 1

What services do you provide?

Accepted Answer

Same Day Concierge provides premium personal concierge and companion services designed to simplify daily life and provide peace of mind. Our services include Medical Companion Services, appointment accompaniment, door-through-door assistance, family updates, post-appointment support, pharmacy and grocery assistance, personal errands, shopping, home check-ins, wellness visits, transportation coordination, senior support, recovery assistance, family concierge services, and customized concierge memberships for individuals, families, and care facilities. We deliver dependable, compassionate support with professionalism, dignity, and care—Here Today, Here for You.

Question 2

What types of appointments do you support?

Accepted Answer

We specialize in transportation for:
	•	Outpatient procedures and surgeries
	•	Dialysis treatments
	•	Infusion therapy
	•	Specialist visits
	•	Hospital discharges
	•	Follow-up appointments
    •	Routine medical appointments
    •	Post-procedure and follow-up care  
	
👉 We are especially helpful when appointments require wait time, assistance, or safe return home.

Question 3

Do you stay during my appointment?

Accepted Answer

Yes — you have the option to:

• Have your driver remain on-site during your appointment
or
• Be dropped off and picked up once your appointment is complete

Question 4

How do I schedule transportation?

Accepted Answer

You can book by:

📞 Calling or texting: 615-801-0868
• Scheduling through our Linktree

Question 5

Is this service private pay?

Accepted Answer

Yes, services are private pay unless otherwise arranged. We work directly with residents or their families for payment.

Question 6

Is a deposit required?

Accepted Answer

❓ Is a deposit required?

Yes. Based on the typical appointment type there's usually a two-hour hold deposit is required to secure your appointment.

*This can vary depending on the appointment type.
• One hour is applied to your scheduled ride
• One hour is held in case your appointment runs longer than expected

Question 7

What happens if my appointment runs over?

Accepted Answer

If your appointment exceeds your reserved time:

• We will continue to assist you
• Additional time will be billed accordingly

Question 8

When is payment due?

Accepted Answer

All payments must be completed at least 48 hours prior to your scheduled appointment.

Question 9

Do you replace facility transportation or family support?

Accepted Answer

No — we work alongside existing transportation options.

We are most often used when:
	•	Facility transportation is unavailable
	•	Appointments fall outside scheduled transport days
	•	Family members are unavailable
	•	Additional assistance is needed

Question 10

When should a facility call you?

Accepted Answer

Facilities typically call us when:
	•	A resident has a procedure scheduled
	•	Transportation is needed outside normal service days
	•	A resident requires assistance beyond standard transport
	•	Family is unavailable to assist
	•	A reliable, door-to-door service is needed

Question 11

Do you offer support for residents who may have difficulty affording transportation?

Accepted Answer

Yes. Same Day Services Medical Transport offers a Companion Care Program designed to support individuals who may have financial challenges but still require safe transportation to essential medical appointments.

Each month, a limited number of service hours are reserved for qualifying individuals based on need and availability.

Question 12

What is included in the Companion Care Program?

Accepted Answer

The Companion Care Program may include:
	•	Transportation to and from medical appointments
	•	Door-to-door assistance
	•	Support during appointments (when appropriate)
	•	Safe return home

Question 13

How are residents selected for the Companion Care Program?

Accepted Answer

Participation is based on:
	•	Demonstrated need
	•	Availability within the program
	•	Coordination with facility staff or family

Due to limited availability, not all requests can be accommodated.

Welcome to Same Day Concierge

Concierge services specializing in support for seniors and adults in TN & OH. Explore our offerings or join our team today.

📋 Open Positions/Hiring

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🤝 Schedule a Concierge Companion

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